Field Service Technician II-III

Under general supervision, provides service to the customer base at various site locations or service centers. Conducts routine to moderately complex preventative maintenance, troubleshooting procedures, removing and replacing defective parts, and installing new or replacement parts. The work environment may include a variety of physical conditions such as electrical current, working on scaffolding and high places, working in enclosed spaces, close quarters, narrow aisles, or passageways.

• Services equipment and/or products at either customer sites or service centers to include all contracted preventative maintenance, unscheduled maintenance, installations, and start-ups. (Essential)

• Ordering, expediting, and notifying customers or management when product replacement is necessary. Maintain and replace equipment, tools, and supplies used directly for the service of equipment and/or products. (Essential)

• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Travel to various customer locations if needed. (Essential)

• Assist in all functions required in the operations of the center. Assist and/or provide service backup to other customer sites as necessary. (Non-essential)

• Maintains a clean and safe working environment that is compliant with EBARA safety policies. (Essential)

• Complies with EBARA safety policies, including participation in and completion of all required safety training. (Essential)

• Performs other duties as assigned. (Non-Essential)

• It is recognized that the day-to-day tasks assigned will vary, therefore it is the responsibility of the supervisor to provide a detailed task list of the daily activities performed in the position.

QUALIFICATIONS

Education

• AA or BS degree in Electronics, Engineering or equivalent experience.

Experience

• Two (2) or more years of service experience, preferably in the semiconductor or related industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor, vacuum abatement and/or technology.
• Working knowledge of computer systems including software packages such as Microsoft Office.
• Verify that you have a good driving record if servicing customers offsite.
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of computer systems including software packages such as Microsoft Office, and Internet Explorer.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.