What are the responsibilities and job description for the Field Service Technician II-III position at Ebara Technologies?

Job Details

Level Experienced Job Location Phoenix, AZ - Phoenix, AZ Position Type Full Time Salary Range $26.00 - $33.00 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Installation - Maint - Repair

Description

POSITION SUMMARY

Under direct supervision, performs client-site servicing, repair, and / or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

Services equipment and / or products at customer sites or service centers to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
Ability to interpret operation manuals to determine the root cause of tool failures.
Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems.
Perform preventive maintenance with little supervision.
Ordering, expediting, and notifying customers or management when product replacement is necessary.
Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
Comply with Finesse training for proper maintenance of parts usage and transactions.
Under supervision and direction, must be able to perform install activities on CMP equipment covered under phase one (dock / level and interconnection) of tool installation or just before the power-on process.
Complies with EBARA's safety policies, including participating in and completing all required safety training.
Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
Performs other duties as assigned.

Qualifications

Education

High School or AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.

Experience

Preferred : Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.

Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and / or vacuum technology.

Strong Customer Relations skills.

SKILLS & ABILITIES

Demonstrated ability to troubleshoot down to a component level.

Working knowledge of computer systems including software packages such as Microsoft Office, and Internet Explorer.

Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.

Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.

Verify good driving record if servicing customers offsite.

Competency Statement(s)

The ability to lift 35 lbs. unassisted from the floor to waist level.

The ability to read and work from electrical and mechanical schematics and diagrams.

The ability to perform the identified essential functions of the classification, including the operation of any machinery and / or equipment that is associated with performing the essential functions.

The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.

The ability to perform the essential functions of the position without posing a direct threat of harm to him / herself, others, or property.

The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.

The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

If a respirator is used in this role, the ability to successfully PASS the annual respirator fit test and medical exam.

Salary : $26 - $33

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Field Service Technician II-III

EBARA TECHNOLOGIES INCORPORATED, Phoenix, AZ

Field Service Technician II-III

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