What are the responsibilities and job description for the Customer Experience Representative position at eBay Inc.?
A company is looking for a Senior Customer Experience Representative.Key ResponsibilitiesHandle high volume inbound phone contacts, addressing compliance and policy-related questionsConduct thorough investigations of member accounts to ensure adherence to established policiesMaintain performance standards including customer satisfaction and compliance metricsRequired Qualifications3 years of call center or relevant customer service experienceDigital proficiency in navigating web-based and e-commerce software applicationsAbility to maintain resilience while delivering difficult messages to customersComfortable working in a fast-paced and dynamic environmentCommitment to adhering to internal policies and regulatory compliance
