What are the responsibilities and job description for the Senior Customer Operations Specialist position at eBay Inc.?
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role :
Caramel is thrilled to be joining the eBay group of companies. We are a car checkout platform that makes private party and independent dealer sales simple and safe, now under the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring for exceptional DMV Operations Specialists to join our Title & Registration team, facilitating independent car sale transactions to provide buyers and sellers with a smooth, white-glove experience.
What you will accomplish :
Communicate effectively with state agencies regarding title & registration related matters
Develop & utilize 50 state DMV knowledge related to title and registration processing, adhering to multi-state compliance
Leverage title & registration expertise to solve complex transaction matters
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness
Contribute to smooth customer experiences, delivering a standard of white-glove-service
What you will bring :
Experience with DMV operations within the automotive industry
Knowledge of purchase and sale documentation and associated processes required
Automotive industries experience and knowledge of automobile terminology required
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Bachelor’s degree or equivalent preferred
Where & When You Will Work :
Remote from the US, based in Pacific or Mountain time zones
Schedule : Tues-Sat 11-7 PST / 12-8 MST
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