Compliance Ops TM - Mandarin Speaking

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Compliance Operations Teammate - Mandarin Speaking

Language Requirement: Must be proficient in Mandarin

Location Requirement: Must be located in Utah, Texas, Nevada, Georgia, or Florida

As a part of Sanctions Operations, you will work with the team responsible for supporting the ongoing maintenance, production, and development of eBay's screening program. The position will require the candidate to review alerts and member accounts to eliminate potential regulatory or financial risk. As a teammate, you will also review appeals and handle customer issues for Sanctions, PEP and SIP. You will need to take appropriate action to ensure a safe and compliant trading platform for our community. You will be expected to make decisions that are both quick and accurate.

Responsibilities Include:

• Perform the required screening by validating and documenting the information on a member’s account, as required by the procedures.
• Review alerts by following a detailed SOP and by actioning the accounts accordingly using internal, external tools.
• Resolve eBay member appeals by reviewing appropriate documentation and ensuring compliance requirements are met.
• Complete PEP, SIP escalations and drive for quick, accurate resolutions.
• Follow up with members to ensure information is received correctly and restrictions are removed in a timely manner.
• Conduct side-by-sides and peer reviews for teammates, as needed.
• Lead training sessions as required.
• Collaborate with team members and managers to provide input on policies and procedures and other initiatives.
• Communicate with internal and external partners as directed.
• Demonstrate a high degree of professional presence in both written and verbal communications.
• Balance the demands of multiple situations while consistently meeting SLA deadlines.
• Maintain high KPI performance, including productivity and quality.

Qualifications:

• 1 - 2 years of Sanctions experience or 2 years of risk, fraud and/or compliance experience.
• Excellent verbal and written communication skills.
• Strong research and analytical skills
• Solid organizational skills, attention to details.
• Excellent digital literacy including knowledge of MS Office applications.
• Self-motivated to succeed in an agile environment.
• Works effectively and independently, against deadlines.
• An attitude to be a phenomenal teammate

Our Benefits:

• Starting pay of $22.50
• Yearly performance raises
• 401k benefits
• Health, Vision and Dental Coverage starting on your first day
• 16 Days of Paid Time Off 11 paid holidays
• eBay Sabbatical - Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge
• Internet reimbursement
• And much more at ebaybenefits.com

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.