What are the responsibilities and job description for the Sr Manager, Trust Strategy & Operations position at eBay?
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
At eBay, Trust is a critical global function tasked with ensuring the safety of the millions of buyers and sellers on the eBay marketplace. This includes overseeing trust signals on our platform, such as feedback and product reviews. eBay’s Trust team is fast-paced, dynamic, and proactive, and has set company-wide goals to make transformational changes that provide a safer, more trusted experience for our customers.
In this role, you’ll be part of the Seller Trust Policy team, leading strategy and operations for customer review policy. Customer reviews at eBay include seller feedback and product reviews. As Senior Manager, Trust Strategy & Operations, you’ll craft and uphold customer review policies: while reviews are intended as an open forum for buyers to share feedback with the community, our policies are in place to ensure they are used constructively and fairly.
What You Will Accomplish
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About The Team And The Role
At eBay, Trust is a critical global function tasked with ensuring the safety of the millions of buyers and sellers on the eBay marketplace. This includes overseeing trust signals on our platform, such as feedback and product reviews. eBay’s Trust team is fast-paced, dynamic, and proactive, and has set company-wide goals to make transformational changes that provide a safer, more trusted experience for our customers.
In this role, you’ll be part of the Seller Trust Policy team, leading strategy and operations for customer review policy. Customer reviews at eBay include seller feedback and product reviews. As Senior Manager, Trust Strategy & Operations, you’ll craft and uphold customer review policies: while reviews are intended as an open forum for buyers to share feedback with the community, our policies are in place to ensure they are used constructively and fairly.
What You Will Accomplish
- End-to-end strategy & execution ownership: Develop and implement the customer review policy strategy.
- Influence senior leadership: Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product and Trust leaders.
- Stakeholder management: Establish and maintain relationships with key partners including product, legal and tech teams.
- Seller engagement: Regularly connect with sellers to capture feedback and insights to incorporate into policies and processes.
- Communicate policies: Enhance the way eBay communicates our customer review policies to sellers, including improving external policy information and seller communication.
- Run the business: Lead the day-to-day functions of the customer reviews policy, including resolving high-priority issues, maintaining policy documents and collaborating with partner teams.
- Experience: 7-10 years of relevant experience in e-commerce, trust & safety, strategy & operations, management consulting or related field.
- Strategic vision and tactical action: Structured thinking with an ability to navigate between high-level strategy and tactical project execution, balancing big-picture vision with near-term priorities.
- Analytical and problem-solving skills: Ability to analyze and size complex situations, identify critical issues, and develop effective solutions in a dynamic business environment. Comfortable working closely with data & analytics teams.
- Strong communication and interpersonal abilities: Excellent verbal and written communication skills, with the ability to clearly convey policy changes and decisions, as well as collaborate with various partners.
- Attention to detail: Meticulous attention to detail with outstanding organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
