What are the responsibilities and job description for the Payroll Client Service Representative position at EBC HR & Payroll Services?
Full-time: Monday through Friday
Job Summary:
Responsible for processing client payrolls and serving as an initial point of contact for the resolution of client concerns. This position must provide high-quality client service and work to resolve each solution efficiently.
Responsibilities:
- Process payrolls, including but not limited to, wage adjustments, benefits, garnishments, child support and liens, tax withholding, direct deposit, special withholdings, leave of absence and termination.
- Establish payroll schedule and coordinate with other departments to ensure a timely and accurate payroll for clients.
- Resolve client problems to ensure accurate payroll reports and tax returns.
- Prepare vouchers, invoices, checks, account statements, reports, and other records and reviews with clients for accuracy.
- Contact clients to set schedules to obtain payroll data, including salary adjustments, special payments, tax allocations and employee deductions or adjustments.
- Reconcile scheduling conflicts when holidays impact payroll.
- Process multi-employer and multi-state payrolls including garnishments, benefits, and taxes according to federal and state wage and hour regulations. Provide quality client service to maintain a high rate of client retention.
- Correspond with Internal Business Partners to resolve client concerns regarding federal, state, and local tax agency related problems.
- Provide accurate, valid, and complete information by using the right processes, policies, and procedures.
- Knowledge of CRM system to assist with management of clients.
- Keep records of customer interactions, process customer accounts, and file documents through various company software.
- Maintain knowledge of the payroll processing system and changes in wage and tax laws to advise clients.
- Identify opportunities to upsell EBC products and services to existing clients.
- Assist with other administrative tasks and projects as needed.
Preferred Education / Experience:
- Associate degree in business, Accounting, or Finance.
- One year of experience in relevant area
- A combination of education and experience equivalent to above.
Preferred Knowledge / Ability:
- Experience with payroll processing systems – Asure and UKG products preferred.
- Exceptional customer service skills.
- Knowledge of Federal, State, and Local tax and bank laws preferred.
- Proven ability to work in a fast-paced, call-center environment preferred.
- Strong organizational and interpersonal skills, and ability to maintain appropriate levels of confidentiality.
- Ability to work with minimum supervision and be self-motivated.
- Ability to organize and manage multiple priorities.
- Ability to effectively communicate with internal business partners across the organization.
- Demonstrated problem solving and analytical skills.
- Strong attention to detail.
- Excellent verbal/written communication skills and ability to build effective professional relationships.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) required.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Buffalo, NY 14204 (Required)
Work Location: In person
Salary : $40,000 - $45,000