What are the responsibilities and job description for the Customer Service Representative/Graphic Designer position at EBC Printing and Signs?
Company Overview
EBC Printing and Signs is a leading commercial printing company based in Allentown, PA. With a strong commitment to customer satisfaction and a unique approach to service, we pride ourselves on delivering the highest quality work to our clients.
Summary
We are seeking a dedicated Customer Service Representative to join our dynamic team at EBC Printing and Signs. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Your contributions will be vital in maintaining our reputation for exceptional service.
Job Title: Customer Service Representative Graphic Designer – Marketing & Promotional Team
Company: EBC Printing & Signs
Job Type: Part-Time with the ability for Full-Time
Position Overview:
EBC Printing & Signs is seeking a proactive and detail-oriented Customer Service Representative Graphic Designer to join our Marketing & Promotional team on a part-time basis. This entry-level role is perfect for individuals with a background in Graphic Design who are eager to contribute to a fast-paced and collaborative environment. No prior experience in promotional products or printing is required.
As a key member of our team, you will support inside and outside sales representatives by creating product presentations, quotes, and purchase orders while fostering strong relationships with our valued clients. Your contributions will play a vital role in achieving sales goals and ensuring exceptional customer satisfaction.
Key Responsibilities
- Collaborate on client proofs, webstore postings, and t-shirt designs.
- Address customer inquiries and resolve concerns in a professional and timely manner.
- Provide accurate and detailed information about products and services.
- Assist customers in identifying their needs and timelines, offering tailored solutions.
- Maintain and update customer records based on interactions and transactions.
- Stay informed about product offerings and services to provide expert guidance.
- Support inside and outside sales representatives with quotes, order management, and follow-ups.
Skills & Qualifications
- Strong communication and interpersonal skills.
- Excellent multitasking, organizational, and prioritization abilities.
- Creative problem-solving and critical-thinking skills.
- Professional demeanor with a customer-focused mindset.
- Friendly, approachable, and confident in client interactions.
- High school diploma or equivalent (required).
- Graphic Design education (required)
Why Join Us?
At EBC Printing & Signs, you’ll be part of a collaborative and supportive team dedicated to exceeding client expectations. We offer a dynamic environment where you can develop your skills, work on creative projects, and build lasting relationships with clients.
Compensation: Pay will be discussed during the interview process and is based on experience and qualifications.
How to Apply:
Interested candidates should submit their resume and a link to their portfolio.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 30 per week
Shift:
- Day shift
Ability to Commute:
- Allentown, PA 18106 (Preferred)
Ability to Relocate:
- Allentown, PA 18106: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $18