What are the responsibilities and job description for the Client Account Executive - Denver position at Ebiquity plc?
Department: Client Success - Americas
Location: USA - Remote
Job title: Client Account Executive (Associate Director level)
Position Reports to: Client Partner, Client Management, Ebiquity Americas
Location: Denver
Ebiquity is the world leader in media investment analysis. We harness the power of data to provide independent, fact-based advice, enabling brand owners to perfect media investment decisions and improve business outcomes. We are on a mission to Create and Better Media World, together.
We are a data-driven solutions company helping brand owners drive efficiency and effectiveness from their media spend, eliminating wastage and creating value. We are made up of more than 600 media specialists operate from our 24 offices across 17 countries, covering 80% of the global advertising market, providing solutions through four Service lines:
· Media Management
· Media Performance
· Marketing Effectiveness
· Contract Compliance
Ebiquity has the most comprehensive, independent view of today's global media market. We analyze $100bn of media spend and contract value annually, including trillions of digital media impressions. As a result, more than 70 of the world's top 100 advertisers today choose Ebiquity as their trusted independent media advisor.
Ebiquity Americas are on a robust growth path, delivering incremental value to existing clients through new ways of working and new and enhanced solutions, as well as winning new engagements with new customers.
The Role
The Client Account Executive plays a critical support role in managing a portfolio of strategic accounts, working closely with the Client Partner to ensure the successful execution of client initiatives and drive operational excellence. This role involves day-to-day account management, collaborating with both internal teams and clients to deliver high-quality services and maintain seamless project execution. The Client Account Executive helps implement account growth strategies, tracks project progress, and ensures that client needs are met efficiently while optimizing resources to contribute to long-term success.
In addition to supporting the Client Partner, the Client Account Executive will independently identify and drive opportunities for growth, expansion, and increased revenue with their own set of current clients and prospects.
By building and maintaining strong client relationships and developing new relationships through prospecting, the Client Account Executive directly contributes to both client satisfaction and the profitability of the portfolio, while also positioning themselves for growth in client management and strategic account development.
Key Responsibilities
Client Support: Act as the operational backbone for the Client Partner, supporting day-to-day client interactions, preparing materials for executive-level engagements, and ensuring timely follow-ups on client needs.
Account Management: Collaborate with the Client Partner to monitor the health of client accounts, tracking key performance metrics, developing an understanding strategic need of the client, and identifying opportunities for improvement.
Project Coordination: Work with internal teams, including in Project Management, to ensure the successful delivery of client projects, managing timelines, deliverables, and resources to meet client expectations.
Revenue Growth Support: Assist the Client Partner in identifying opportunities for portfolio expansion, including supporting new business proposals, responding to RFPs, and preparing pitches and presentations.
Proactive Lead Generation and Prospecting: Support the Client Partner and actively prospect and identify new business opportunities, targeting potential clients outside of the current portfolio to drive revenue growth and expand Ebiquity's client base.
Industry Engagement: Build relationships across the broader industry, supporting the Client Partner in representing Ebiquity at seminars events, and other opportunities to raise the profile of the company.
Best Practices Development: Contribute to the development and refinement of tools, processes, and methodologies that improve the efficiency and effectiveness of client management.
Skills, Knowledge and Expertise
· The ideal candidate will have 3-5 years of relevant work experience.
· Supporting or managing client accounts and fostering client satisfaction.
· Strong written and verbal communication skills, including client interactions and internal coordination.
· Identifying opportunities for account expansion, contributing to proposals, and supporting business pitches.
· Establishing and maintaining positive client relationships, ensuring satisfaction and trust.
· Ability to work seamlessly with cross-functional teams and support the Client Partner
· Project Coordination: Experience in working with Project Management teams, helping manage project timelines, deliverables, and resources across multiple teams.
· Analytical skills to address client issues and internal challenges effectively.
· Awareness of industry trends and competitor activities, providing valuable insights for client strategies.
· Strong organizational and time-management skills to handle multiple responsibilities and client priorities.
· Assisting in the preparation of proposals, pitch materials, and presentations for new business.
· Willingness to travel regularly for client engagements, industry events, and relationship building.
What you will bring to the role:
· A demonstrable interest in consultative selling and relationship-based client management
· You will be an experienced professional and able to bring or develop a deep understanding of the media investment sector
· Strong project management platform (e.g., Asana), Salesforce and MS Office skills
· You have will experience operating with key stakeholders within a matrix organization
· Strong relationship-builder/maintainer, high level of communication skills (both written and oral), advisory/consulting skills
· Collaborates effectively across teams and seniority, breaks down silos internally to deliver
· Commitment to supporting diversity and inclusivity.
Benefits
We are a global company with significant growth path ahead of us, which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution we can offer:
- Competitive salary
- Health Insurance including exclusive plans for Dental & Vision
- EAP Program Access
- 401(k) Plan
- HSA & FSA options
- Life & Disability Insurance
- Generous PTO and an extra day off for your birthday
- Paid Maternity/Paternity Leave
- Paid Holidays/Sick Time
- Summer Fridays and Flexible Work Hours
- Remote first location; with opportunities to join in-person team meetings.
- A company focus on wellbeing and work life balance.
- Broad range of learning and development opportunities underpinned by a focus on career progression and internal mobility.
