What are the responsibilities and job description for the Merchant Underwriting Support Representative position at EBizCharge?
Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP / accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees unlimited earning potential, career advancement opportunities, and a dynamic work environment.
Responsibilities
- Pre-application – Answer questions from Sales and Admin regarding policy and procedures. Evaluate quality of documentation before application is submitted to Underwriting.
- Vet incoming merchant applications – Confirming application is complete and all documentation is received. Verifying business, signer, and MPI information is accurate.
- Work to resolve pended applications – Be the liaison between Sales, Admin, and Underwriting on pended applications. Send reminders to Sales on aged, pending apps, and escalate to management as needed. Keep track of incoming documents as well as remaining pending items.
- Approved applications – Pull TID and VAR sheets on approved applications. Enter appropriate Merchant ID numbers. Verify banking and pricing information have been keyed in correctly. Assign gateway builds to Admin. Coordinate with Admin, Sales, and Support on rush installation as needed.
- Declined applications – Coordinate with Risk, Admin, and Sales on moving declined merchants to another networks for approval.
- Pended Vericheck applications – Work with VCI on pended applications and gathering documents to satisfy the requirements for account approval.
- Approved Vericheck applications – Obtain VAR sheet and verify banking information has been keyed in correctly. Move account to Support for installation.
- Pending Fraud & Out of Policy Leads – Review leads to determine if they are truly fraudulent or out of policy.
- Merchant Applications Guide – Keep the Sharepoint up to date with current policies and procedures. Communicate new changes with Admin and Sales teams.
- Keying New Merchant Applications- Utilize the partner boarding tool while maintaining data accuracy and quality.
Qualifications
Benefits
Job Type : Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.
