Account Manager-Janitorial

Description

POSITION SUMMARY:

The Account Manager will be an active member of the Company’s Operations Team and will actively lead the execution of all defined duties to fulfill the Company’s Values and Mission Statement to achieve the organizational goals and exceptional cleaning standards with an eye for sanitation and health as mandated by the client. This position will be the tactical and strategic driving force to ensure that the company meets its growth objectives through successful mentoring of team members, growth of the current account and increase scope of services to support the brand recognition and loyalty. This individual will drive systems and processes that will lead to higher levels of client and employee satisfaction as well as improving the capabilities of operations through process, project management, and growth.

POSITION DETAILS:

SHIFT: Varies on Site Needs

SCHEDULE: Monday to Friday with occasional weekends.

SALARY: 50,000 to 60,000 per year

DUTIES & FUNCTIONS:

• Leads the Operations (Janitorial) department at their assigned account or accounts.
• Always promotes a customer service mindset with both internal and external customers.
• Implements established department procedures and programs that meet goals and ensures a healthy, clean, and safe environment for both clients and guests.
• The ability to execute and teach janitorial practices including stripping waxing floors, carpet extraction, general floor care, window cleaning, and overall expectations as outlined within the Scope of Work.
• Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations of the client, company, and employees.
• Responsible for P&L activities including maintaining and reviewing account budgets.
• Manage operational policies, objectives, and initiatives to ensure cost effectiveness including payroll, account-based budgets, upselling of additional services, account collections, and other financial related activities.
• Develops/coaches department associates to ensure fullest potential is reached including understanding client staffing needs as compared to budgeted headcount.
• Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
• Ability to establish priorities, work independently, and accomplish objectives without supervision.
• Maintains performance documents and disciplinary actions in conjunction with Human Resources Policies and Procedures.
• Ensures work assignments, including daily and weekly work schedules, meet department and facility needs.
• Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
• Orders and uses all supplies/equipment within the areas of assigned responsibility in conjunction with site management.
• Ability to establish priorities, work independently, and accomplish objectives without supervision.
• Ability to handle and resolve problems.
• Works in a team environment interacting with a variety of departments and Client Leadership.
• Establishes and maintains cooperative working relationships; treats others courteously and with respect.
• Clearly communicate candidate and company expectations during the interview process.
• Promote a safety first work culture.                                                                                                                                                                              
• Other duties and projects as assigned.

Qualifications

QUALIFICATIONS & EDUCATION:

•  High School diploma or GED. Some college preferred.
• Minimum of 5 years of Janitorial Experience.
• Must possess a minimum of 3 years Customer Service.
• Minimum of 3 years management experience.
• Fluent in second language preferred (written and oral)
  • Language preferences will vary based on the market.
• Ability to accurately review and process data and attend to detail.
• Ability to communicate in both written and verbal formats.
• Must complete client requested testing both medical and background.
• Must have a valid license with a good standing driving record and auto insurance.
• Has knowledge of the use of a personal computer in a Windows environment.
• Has knowledge of Word Processing, Spreadsheets, and other assorted business software.
• Ability to accurately review and process data and attend to detail.
• 5 years of proven housekeeping experience including baseline floor tech experience or education.

How to Apply:

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

Who We Are

EBM, Inc. and Alliance Maintenance Services are dynamic and rapidly growing Women Owned Businesses (WBENC) and that believes in bringing people focused values to work. We are committed to providing services of the highest quality to our clients and customers, while also fostering a culture of innovation, collaboration, and excellence. We believe that our greatest asset has been and will continue to be our employees and the candidates that we help find their next great role. We are always on the lookout for talented and passionate individuals to join our team, and we look forward to speaking with you.

What We Offer

The EBM, Inc. family of companies are cutting edge, technology focused, and industry leading innovators. Our team members get healthy, safe, and truly engaging work experience where work-life balance, family, and client satisfaction are at the forefront of our decisions.

• We offer enhanced and expanded medical benefit programs.
• A 401(k) program with match with Principal.
• A generous PTO policy that begins on day one and includes paid holidays.
• We strongly believe in investing in our employees' growth and development by offering a variety of learning opportunities.
• Flexible scheduling options
• Weekly Pay

E-Verify STATEMENT:

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. 

EOE STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary : $50,000 - $60,000