What are the responsibilities and job description for the Level II / III ServiceDesk Analyst position at EBM, Inc.?
Excellent Fairfield County MSP is searching for a talented ServiceDesk Analyst II / III.
Summary: EBM, Inc. is looking for a motivated Level II / III ServiceDesk Analyst to join our growing team.
EBM is a complete technology solutions provider that is a transformative force in the information technology space. We are a Managed Services Provider (MSP) that provides scalable services to.
WHAT YOU’LL DO:
Because of our incredible growth, we are looking to add a full-time, experienced Level II / III ServiceDesk Analyst. You will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to our clients throughout various stages of troubleshooting and solution implementation within their environment.
You will also:
- Resolve situations with VIP clients (white glove experience)
- Troubleshoot and resolve critical server, network, and lines of business incidents
- Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
- Office 365 / Azure / AWS
- Microsoft Exchange Server/Exchange Online
- Remote access technologies, including RDS and VPN
- Peripheral device support, including network printers, scanners, monitors & UPS devices.
- WAN devices
- Hypervisors, SAN, NAS
- Wireless controllers and access points, routers, firewalls, and network switches
- Resolve escalated issues from the L1 and L2 team members
- Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
- Mentor team members on technology
- Collaborate with other departments to solve complex issues
- Tasks assigned by the Director of Service Desk.
WHAT WE ARE LOOKING FOR:
A Level III Helpdesk Analyst who understands that being a strong technical generalist is a must. You have deep roots with exposure to servers, networks, and applications administration. You also thrive in diverse environments and have proven skills to mentor and lead teams. You will also have:
- High School diploma, Bachelor’s Degree a plus
- Minimum of 6 years work experience in a Help Desk role
- Previous MSP experience
- CompTIA A /Network or equivalent experience
- MCSA or equivalent experience
- Complete technical understanding and expertise in the following:
- Public and private DNS functionality
- Mail flow diagnostics
- VPN support and configuration
- File server support and configuration
- RDS environment support
About EBM:
Founded in 1972, EBM is an information technology leader focused on providing custom solutions to clients of all sizes. Our team has decades of experience working with customers across all industries. EBM has partnered with industry leaders to help us create enterprise class solutions to meet today’s needs and scale for the future.
Our approach is different than a lot of our competitors. We know that no two companies are alike, even in the same industry or those of the same size. We tailor each solution to the customer, taking into consideration their distinct personality and knowledge level.
Very simply, we provide the best advice and innovative technology with exceptional customer service to grow a business and simplify IT.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. EBM is an EO employer – M/F/Veteran/Disability.
