What are the responsibilities and job description for the Account Manager position at ebs recruiters LLC?
Description
Position Summary: The Account Manager plays a vital role in delivering exceptional customer service and managing client relationships across tablet and film streaming programs. This position is responsible for maintaining and growing key accounts, ensuring program awareness and engagement, and identifying opportunities for increased value and customer retention.The ideal candidate is adaptable, customer-focused, and a proactive team player who collaborates cross-functionally to meet departmental objectives. The Account Manager will also support order fulfillment, marketing initiatives, process improvement efforts, and play a key role in maintaining accurate data and achieving individual performance goals.
Key Responsibilities:
- Build and maintain strong relationships with assigned partners and customers.
- Respond to client inquiries within 24 hours and ensure timely issue resolution.
- Support contract renewal efforts alongside the sales team.
- Provide regular program updates, including promotional materials and new content releases.
- Process and manage customer orders accurately, ensuring fulfillment within 5 business days.
- Maintain up-to-date and accurate customer records in the CRM system.
- Set and achieve individual goals related to customer satisfaction, retention, and operational efficiency.
- Identify and act on upselling or cross-selling opportunities.
- Propose and implement at least two process improvements per year to enhance customer service, order fulfillment, and internal workflows.
- Stay current with evolving technologies, tools, and industry trends.
- Work closely with Account Executives, Customer Relationship Managers, and other internal teams to resolve customer issues and contribute to business success.
- Engage in team meetings and brainstorming sessions to foster a collaborative and solution-oriented environment.
Requirements
- 3–5 years of experience in customer service, account management, or a related field.
- Bachelor's degree required.
- Demonstrated ability to cultivate client relationships and drive customer satisfaction.
- Strong attention to detail, organizational skills, and ability to manage data entry at a high volume.
- Proficiency with Microsoft Office and CRM systems.
