What are the responsibilities and job description for the EBSCO Information Services is hiring: E-Content Specialist in Helena position at EBSCO Information Services?
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
As an E-Content Specialist, your primary responsibility is to contribute to building and maintaining a comprehensive, high-quality Global Knowledge Base (GKB) focused on customer needs. You will accomplish this by establishing quality data feeds with external data partners, analyzing and manipulating metadata for inclusion in the GKB, and ensuring all necessary collections are represented and maintained accurately. You will also resolve internal & external reported issues promptly using research and critical thinking skills, while conducting root cause analysis to identify trends and take proactive action to minimize reoccurring issues.
This remote position is U.S.-based only (excluding U.S. territories).
What You'll Do
- Conduct regular maintenance and analysis of publisher-supplied metadata to ensure comprehensiveness, quality, and accuracy.
- Communicate with content providers to resolve internal and customer-reported data issues promptly and to obtain necessary metadata to maintain the Global Knowledge Base.
- Maintain associations with internal & external data sources for order processing services.
- Work effectively with team members and cross-functional teams to accomplish individual, team, and organizational goals.
- Prioritize workload, manage multiple tasks, and report on progress or concerns in daily team workload meetings.
- Identify and implement workflow improvements.
Your Team
You will be welcomed as a member of the Global Knowledge Base Team (a team of about 30 people) and the larger Product Management organization. Our team enjoys the flexibility and greater work-life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as an E-Content Specialist and your development.
About You
2 years of experience in related industries working with metadata.
2 years Microsoft Excel; familiar with data manipulation and analysis.
What Sets You Apart
Pay Range
USD $19.16 - USD $27.37 / Hr.
The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.
EBSCO provides a generous benefits program including :
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal
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Salary : $19 - $27
