What are the responsibilities and job description for the EBSCO Information Services is hiring: Key Publisher Support Rep II in Birmingham position at EBSCO Information Services?
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
As a Key Publisher Support Representativeyour primary responsibility is to support internal and external partners by serving as a liaison for the exchange of quotes, invoices as well as product and pricing-related queries. You will accomplish this by communicating and working with 26 EBSCO global offices and our key vendor partners to resolve issues and ensure accurate, timely processing of a large volume orders.
This hybrid position is based in the Birmingham, Alabama area.
What You'll Do
- Work with large volume and large value transactions that require a high level of accuracy
- Serve as an internal expert on the offerings and requirements of assigned external partners
- Update internal systems to track confirmation, invoicing and payment of orders
- Provide reporting to internal and external partners with regard to outstanding, confirmed and processed orders
- Work with your team and managers to identify efficient processes for managing assigned tasks
- Research and collect data related to products and / or vendors.
- Assist with maintaining department training documentation, including identifying best practices and championing workflow improvements.
- Participate and contribute to team-wide initiatives as needed.
Your Team :
About You
What sets you apart :
Pay Range
USD $34,250.00 - USD $48,925.00 / Yr.#J-18808-Ljbffr
Salary : $34,250 - $48,925
