What are the responsibilities and job description for the Account Service Manager, Western US position at EBSCO?
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
As an Account Services Manager (ASM) your primary responsibility is to maintain and enhance customer relationships by providing exceptional service and support. This includes regular virtual and in-person meetings with key accounts, ensuring customer satisfaction through proactive communication and problem-solving. The ASM will also analyze customer collections to identify opportunities, stay current on EBSCO's ePackage services, and understand customer workflows to match EBSCO services to their needs.
This remote role is U.S.-based in the Western US.
What You'll Do
- Meet at least twice a year with customers spending over a specific threshold with EBSCO in person and / or via video conferencing
- Maintain relationships with customers by providing support, information, and guidance
- Identify potential sales opportunities and communicate these in a timely fashion to sales staff and management
- Analyze a customer's collection to identify any ePackages currently ordered with other vendors or direct with publishers that could be serviced by EBSCO
- Maintain a detailed understanding of EBSCO's ePackage services as well as ePackages offered by the top 20 publishers
- Understand customer workflows, processes, and challenges with ePackages (traditional and transformative), eJournal, and print serials ordering and management
- Participate in the development and presentation of major sales proposals and assist with the transition of major new accounts
- Actively participate in relevant local, state, regional, and national industry associations and meetings
Your Team
You will be welcomed as a valued member of the Subscription Services Division (SSD) Field Team, a collaborative group of individuals that includes 6 Account Service Managers and 8 Regional Sales Managers. As an Account Services Manager, you will collaborate closely with your sales counterparts, liaise between the field and our internal departments, and have the ongoing support of your colleagues. You will play a crucial role in strengthening customer relationships, ensuring their success, and contributing to the overall growth of the SSD division. In addition, our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS.
About You
About You
What sets you apart
Pay Range
USD $82,990.00 - USD $118,560.00 / Yr.
Salary : $82,990 - $118,560
