What are the responsibilities and job description for the Customer Success Salesforce Administrator position at EBSCO?
- Serve as the primary Salesforce administrator, responsible for configuring, maintaining, and optimizing the platform to support sales and customer success processes
- Leverage Salesforce capabilities to automate repetitive tasks, reduce manual input, and enhance team productivity.
- Support sales and customer success teams with tailored solutions to address operational challenges and improve performance.
- Build and manage dashboards and reports in Salesforce to monitor KPIs and provide actionable insights.
- Act as a key liaison between sales, customer success, marketing, and IT teams to align Salesforce functionality with business needs.
Proven experience in Salesforce administration and commercial operations roles.
Salesforce Administrator certification required; Advanced Administrator or Platform App Builder certifications preferred.
Expertise in configuring Salesforce features, workflows, automation, and data integrations.
Strong project management, analytical, and problem-solving skills.
Excellent communication skills to explain technical concepts to non-technical stakeholders.
What Set you apart;
Bachelor’s degree in Business Administration, Marketing, Operations, or a related field.
Knowledge release management processes for Salesforce.
Familiarity with customer journey mapping and lifecycle optimization.
Salary : $83,565 - $119,380
