What are the responsibilities and job description for the Service Advisor position at EBY, INC.?
M. H. EBY, Inc., a leading manufacturer of aluminum trailers and truck bodies, is looking for a Service Advisor to join our team. The ideal candidate should be able to interact with a wide range of clientele in a friendly, customer-oriented manner.
At M.H. EBY, Inc., we foster a culture that rewards initiative, hard work, and teamwork. Join our dynamic team and grow your career with us.
Monday - Friday: 6:30am - 4:00pm
Benefits
- Paid Time Off after 90 days
- Paid Holidays
- 401k and Profit Sharing
- Medical and Dental Insurance
- Life Insurance
- Short Term Disability Insurance
Essential Duties and Responsibilities:
- Schedule future appointments
- Quote needed and recommended repairs.
- Estimate costs of repairs, as required.
- Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
- Provides status updates and additional repair estimates as required.
- Create new Sales Orders and Jobs to reflect the customer service requests.
- Obtain authorization for any work beyond the original scope given to the customer, prior to beginning work.
- Provide verbal instruction to technicians.
- Process all sales orders and jobs, updating text, entering materials, confirming job hours, issue materials, create job summery reports, invoice after review.
- Contact customers upon job completion, including all required paperwork and invoicing.
- Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
- Setup and communicate to purchasing parts requests for service and prep jobs.
- Handles customer complaints with integrity and poise
- Support all daily service department activities as needed.
Requirements:
- Effective communication with all levels of customer as well as intercompany personnel.
- Able to react to an everchanging environment and maintain a professional attitude.
- Able to effectively use required computer operating systems.
- Strong organizational skills.
On-the-job experience is not required, but good attitude, good work ethic, and a team mentality is a must.
M.H. EBY, Inc. is a third-generation family-owned company established in 1938. Headquartered in Lancaster County, Pennsylvania, with additional locations spanning from Ohio to Montana, Eby specializes in designing and building aluminum transportation equipment, including Livestock, Grain, and Equipment trailers, as well as a full line of truck bodies. Our commitment to comprehensive service and parts ensures we support our customers at every stage.
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