What are the responsibilities and job description for the Escalations Specialist position at ECAMSECURE?
Job Description
Join Our Team as an Escalations Specialist in Dallas, TX!
Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Escalations Specialist to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary.
As an Escalations Specialist, you will need to multitask across various computer programs, communicate effectively with both internal and external stakeholders, and maintain the highest level of confidentiality when handling sensitive information. Proficiency in video monitoring software, Microsoft Office, and Google Maps is essential. This position requires the ability to remain highly focused and alert while sitting for extended periods, and you must be comfortable working nights, weekends, and holidays to support our 24/7 security operation.
If you thrive in a fast-paced environment and are committed to ensuring the safety and security of our clients, we encourage you to apply and become a vital part of our team.
What’s In It For You
ECAMSECURE, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAMSECURE protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.
It is the policy of ECAMSECURE to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAMSECURE complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAMSECURE not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Qualifications
Education
Join Our Team as an Escalations Specialist in Dallas, TX!
Are you a detail-oriented professional with a passion for security and customer service? We are looking for a self-motivated Escalations Specialist to join our dynamic team. In this role, you will be at the forefront of our security operations, monitoring live and recorded camera footage to identify and respond to potential security risks. Your keen eye for detail and strong decision-making skills will be crucial as you assess suspicious activities, follow client-specific protocols, and take swift action by contacting authorities when necessary.
As an Escalations Specialist, you will need to multitask across various computer programs, communicate effectively with both internal and external stakeholders, and maintain the highest level of confidentiality when handling sensitive information. Proficiency in video monitoring software, Microsoft Office, and Google Maps is essential. This position requires the ability to remain highly focused and alert while sitting for extended periods, and you must be comfortable working nights, weekends, and holidays to support our 24/7 security operation.
If you thrive in a fast-paced environment and are committed to ensuring the safety and security of our clients, we encourage you to apply and become a vital part of our team.
What’s In It For You
- Competitive Pay: $20.00 / hour
- Work Site Location: Dallas, TX
- Schedule: May include weekdays, weekends, and varying shifts
- Willingness to work nights, weekends, and holidays, as needed.
- Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career Growth: Career growth opportunities at GardaWorld
- Review camera footage and assess potential security risk events
- Responsible for understanding client-specific requirements and protocols.
- Deter suspicious or unwanted activity from client properties.
- Responsible for contacting appropriate authorities with urgency (Police, Fire, Guard, etc.).
- Answer inbound calls while utilizing a multi-line phone system.
- Communicate with internal and external stakeholders.
- Special projects as assigned (audits, process documentation, research, etc.).
- Monitor camera alarms for assigned sites/stations and act accordingly based on the events and severity of activity observed.
- Able to multitask using different computer programs.
- Ability to work under pressure while observing and handling live criminal events.
- Experience with Microsoft Office Word, Excel.
- Ability to effectively use Google maps.
- Ability to maintain confidentiality of legally protected information.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Authorized to work in the United States
- A high school diploma or equivalent (GED)
- Able to pass an extensive screening process
- Add additional qualifications as needed/required.
- Must always remain alert during working hours.
- Ability to sit for long periods of time.
- Composure – Can handle stress, does not get knocked off balance by the unexpected
- Timely Decision Making – Able to make quick decisions under tight deadlines and pressure.
- Decision Quality – Most decisions are correct and accurate using analysis, wisdom, judgment, and experience.
- Strong typing skills, 40 wpm – minimum.
- Strong attention to detail skills.
ECAMSECURE, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAMSECURE protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.
It is the policy of ECAMSECURE to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAMSECURE complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAMSECURE not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Qualifications
Education
Salary : $20
