Tier III Field Technician

Job Description

Join ECAM SECURE as a Tier III Field Service Technician and Lead the Charge in Cutting-Edge Surveillance Technology!

ECAMSECURE (a GardaWorld Company), the leader in outdoor video surveillance, seeks a proactive Tier III Field Service Technician. Based in Hanover, MD, you'll design, install, service, test, and maintain Mobile Surveillance Units (MSUs), CCTV, alarms, and related equipment. Ensure MSUs and sites are in top condition, conduct weekly maintenance, collaborate on projects, assist with site surveys, update branch staff, prepare reports, stay current on technologies, manage inventory, and build client relationships.

This person will act as lead technician. This position is critical to the success of our Field Operations team and will work cross-functionally with internal departments, customers, subcontractors, and vendors to ensure the delivery of timely, high-quality service and system uptime. The ideal candidate is a proactive leader with strong technical expertise, excellent communication skills, and a collaborative mindset

Enjoy a stable work environment, growth opportunities, and a supportive team culture. Join us and make a difference with a positive ECAM can-do attitude!

What’s In It For You

• Competitive Pay: $30.00-$35.00 per hour, Full-Time
• Work Site Location: Hanover, MD
• Set Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. This position may offer overtime.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: This position requires the ability to drive and travel up to 75% of the time within the assigned territory.
  
  

Supervisory Responsibilities

The Lead Technician /Installer will direct, influence, and track the activities and tasks of subcontractors as well as work with other Field Service Technicians to address issues across the region.

Essential Responsibilities

Repair, replace, and maintain:

• IP and analog cameras (Axis, Avigilon, Geovision, Hikvision, etc…)
• Video management software (Luxriot, Avigilon, Geovision, etc…)
• Windows based DVR/NVR hardware
• Access Control Systems (Feenics, etc.)
• Intrusion Systems (DMP, etc…)
• Audio systems and amplifiers (Axis, Barix SIP devices, etc…)
• Switches, Routers, Power Supplies, Power Distribution Units, UPS Systems
• CAT5/BNC cable termination (Compression and Crimp)
• Integrating equipment onto customer and company proprietary networks
• Wireless access point equipment (Ubiquiti, etc…)
  

Your Qualifications

• High School or GED required. Additional formal training and certifications in related fields a strong plus.
• Five plus years’ experience in the execution of large, complex IP Video Surveillance, Access Control, and Intrusion Systems in commercial and industrial settings.
• Proficient in computer networks, including TCP/IP, DNS, DHCP, Gateways, routers, and switches
• Proficient in the use and applications of Access Control and Video Servers
• Proficient in deployment of large, complex IP Video Surveillance Systems
• Working knowledge of electronic and digital test equipment such as oscilloscopes, multi-meters, and digital cable analyzers.
• Basic understanding of Network concepts and architecture.
• Extended knowledge of DOS and Windows
• Ability to read and interpret blueprints, diagrams, submittals, specifications, software/system programs, schematics, and operational/product manuals.
• Ability to work overtime, alternate shifts, weekends, and take on call to meet customer requirements.
• A Certification and Microsoft Certification a plus
• Must be able to maintain all licenses required by national, state, and local codes.
  

Ideal Skills & Attributes

• Strong communication, problem-solving, and follow-up skills.
• Ability to adapt to changes in the work environment, manage competing demands, and deal with change, delays, or unexpected events.
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully
• Considers the ultimate impact of decisions and actions on internal and external customers; can effectively translate business needs to technology requirements.
• Ability to manage multiple tasks at once with minimal supervision.
• Working knowledge of wire types, wire sizing, and common electrical standards.
• Comfortable using manual and electric hand tools following best safety practices.
• Good understanding of LAN systems as part of integrated security setups.
• Able to write basic reports, logs, and routine correspondence.
• Self-motivated and reliable team player who can also work independently.
• Comfortable working at heights and in physically active roles.
• Physically capable of lifting up to 50 lbs, staying alert for long periods, and managing tools and equipment with dexterity.
  

ECAMSECURE: Safeguarding Sites with Innovation

ECAMSECURE, a GardaWorld company, is a leader in security technology and remote surveillance. With a mission to deliver smarter, more efficient security solutions, ECAMSECURE protects construction sites, commercial properties, and critical infrastructure with cutting-edge mobile surveillance units, AI-driven monitoring, and professional guard services. Their integrated approach helps clients reduce risk, prevent loss, and maintain peace of mind—24/7.

It is the policy of ECAMSECURE to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, ECAMSECURE complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of ECAMSECURE not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

Qualifications

Education