What are the responsibilities and job description for the Commercial Insurance Account Manager position at ECBM Insurance Brokers and Consultants?
About ECBM
ECBM is a family-owned and operated insurance broker and consulting firm that specializes in high-risk industries. Our mission is to put our clients and employees first, driven by our core values of Empathy, Energy, and Tenacity.
Role Overview
We are seeking a Senior Account Manager to join our Commercial Lines Department. This individual will be responsible for maintaining an assigned book of business, building client loyalty through exceptional service, and managing client renewal strategies and direct marketing efforts.
Key Responsibilities
- Sustain and enhance customer relationships by responding to needs with accuracy, promptness, and courtesy.
- Manage and coordinate renewal processes, develop account retention and growth strategies, and adhere to account renewal timelines.
- Conduct periodic loss reviews, identify cross-selling opportunities, and negotiate terms with carriers.
- Coordinate claim services, design claim management programs, and aid the claims department in resolving issues.
Requirements
- Property Casualty Agent's License required.
- Bachelor's Degree.
- At least 5 years of insurance experience with a strong understanding of multi-line commercial insurance contracts and coverages.
- Strong sales process skills and ability to influence others.
- Good communication, listening, and problem-solving skills.
