What are the responsibilities and job description for the Service Technician position at ECC?
Position Overview :
As a Service Technician at ECC, you will be the cornerstone of our commitment to delivering exceptional customer service and maintaining the highest standards of technology performance. You will inspect, troubleshoot, and maintain a variety of systems at customer facilities, including access control, audio / visual systems, fire alarms, nurse call systems, sound systems, and video surveillance. Acting as the front-line support for our business, you’ll ensure the reliability, safety, and functionality of critical technology solutions.
Duties and Responsibilities :
- Diagnose and resolve technical issues through research, troubleshooting, and problem-solving.
- Perform system inspections and provide detailed reports on functionality and performance.
- Recommend and conduct preventative maintenance to optimize system efficiency.
- Communicate effectively with internal teams and external customers, both verbally and in writing.
- Address escalated customer concerns, ensuring situations are handled professionally and tactfully.
- Conduct on-site client training to ensure proper system usage and satisfaction.
- Set up networking and provide remote support when necessary.
- Prioritize tasks effectively to meet deadlines and customer needs.
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Join ECC and be part of a team dedicated to creating impactful, reliable, and innovative technology solutions that empower organizations across the Midwest.
