This range is provided by ECCO Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
33.00 / hr - $35.00 / hr
Job Title : EBC Technology Manager
In this role, you will manage all Executive level Video Conferencing at the Austin Executive Briefing Center.
The Technology Manager will work to deliver real-time technical support for internal and / or external customers. This includes, but is not limited to : user support of business applications, troubleshooting of technical problems, and acting as a liaison between customers and resolving groups. Solve specific, complex technical problems to provide and apply real-time solutions in the areas of :
- Email problems and functionality questions
- Network printer problems
- Data Communication / Networking troubleshooting
- Remote network dial-in access-PPP and Serial
- PC configuration and network configuration and imaging laptop support
Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify the proper resource if they are not in compliance. Determine methods and procedures on new assignments.
Responsibilities :
This role is responsible for the end-to-end management of individualized customer briefings that include the following elements :
First Line Technical and Customer Support for the Executive Briefing CenterMaintain and troubleshoot all Audio Visual Presentation System and InfrastructureTroubleshoot basic PC / Laptop problems for our Customers to include connectivity and presentation-related issuesMaintain and troubleshoot the Center’s PCs / Systems and network infrastructureMonitor all activity on the main floor while providing excellent customer service for Customers, Sales Teams, and staffResponsible for day-to-day operations and floor managementRespond promptly to all general phone calls at the centerKeep EBC floors secure and monitor restricted accessProvide opening / closing day procedures and room setupsGreet customers at arrival and assist with questions and requirements throughout the dayAssist sales teams on day-of Customer visitsAssist with Customer concierge requirementsCommunicate critical information to sales reps, presenters, catering, and conference center staffMonitor agendas to ensure meetings / briefings arrive on time and advise if running behind scheduleMonitor and maintain all Digital and Welcome signage boards within the centerServe as Technical Support, Security, and Operations liaison for day-of activityWork directly with the Briefing Manager as needed to ensure successful events within the centerGenerate and review BIQ reports to monitor center activity and evolvementParticipate and contribute to team / project meetings for the overall well-being of the centerBackground and Experience Requirements :
Bachelor’s degree in Computer Science or related field and 2-3 years of professional experience in medium to large network distributed and computing environmentsAbility to work independently and handle high-pressure situations in a fast-paced environmentEnthusiasm for learning new technologies while working in a high-tech environmentStrong project management experience, technical skills, public speaking skills, and a proven ability to identify, initiate, and drive projects and events to successful completion, on deadline, is requiredDemonstrate ability to work cross-functionally, think critically, indirectly influence, problem-solve, and lead cross-organizational projectsUnderstanding of product and sales strategy plus a demonstrated ability and commitment to learn and apply knowledge quicklyStrong leadership and smart problem-solving skills with a solid understanding of the operational requirements of a briefing programFocuses on highly professional interactions within the team and our supporters; attention to detail and follow-through are criticalApplied sense of urgency and ability to drive processes to achieve resultsImpeccable attention to detail, strong organizational skills, and willingness to handle administrative aspects of the positionSome travel may be requiredKey Technical Skills :
Digital Media AdministrationWe would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.
Equal Employment Opportunity is The Law
This Organization Participates in E-Verify
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT System Custom Software Development
J-18808-Ljbffr
Salary : $33 - $35
