What are the responsibilities and job description for the Senior CRM Strategist position at ECCO Select?
About Us
ECCO Select is certified as a Women-owned, Minority-owned, Small Business Enterprise. Through best-in-class talent acquisition, IT program management, and being an established government contractor, ECCO Select specializes in providing people, process, and technology solutions for our clients’ needs. ECCO Select has experience in assisting our commercial and government clients successfully manage projects and programs that transform their business operations through a variety of IT solutions. We’re the talent behind the technology. To find out more about ECCO visit www.eccoselect.com.
Position Overview:
Position Title: Sr. Strategist, CRM
Location Information: Hybrid
Duration: 12-month contract to hire
Compensation: $45-50/hr
Job Description:
- Owner Strategy: Lead the development of Owner strategies that build loyalty and retention among owners of the client’s automotive brand.
- Customer Journey Mapping: Partner with analytic teams to map consumer journey, and identify key touchpoints we can intersect with in meaningful ways along their path
- CRM and 1:1: Develop and optimize membership reward programs and incentives, conceptually packaging them together in a suite of owner benefits (ie service, CPO, APP etc) via direct marketing.
- Market & Consumer Insights: Analyze data, research trends, and extract insights to inform strategy and uncover new growth opportunities.
- Client Collaboration: Build strong partnerships with clients, serving as a trusted advisor to translate their business objectives into actionable strategies.
- Thought Leadership: Stay ahead of industry and cultural trends, bringing new perspectives to the table and contributing to the agency's strategic vision.
- Performance Measurement: Develop KPIs, monitor campaign performance, and iterate strategies to drive measurable business impact.
Qualifications:
- 3-5 years of experience in Owner, loyalty and retention program building and optimization (agency experience is a must).
- Automotive, luxury, or premium brand experience is highly desirable.
- A deep understanding of consumer behavior, cultural trends, and digital ecosystems.
- Proven ability to transform data and insights into compelling brand narratives.
- Strong collaboration and interpersonal skills with the ability to influence creative ideas and build client trust.
- Excellent presentation skills—you can tell a great story and back it up with logic and insight.
- Familiarity with CRM, digital platforms, and multi-channel campaigns.
Our Commitment
We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.
Equal Employment Opportunity is The Law
This Organization Participates in E-Verify
Salary : $45 - $50
