What are the responsibilities and job description for the Senior CRM Strategist position at ECCO Select?

About Us

ECCO Select is certified as a Women-owned, Minority-owned, Small Business Enterprise. Through best-in-class talent acquisition, IT program management, and being an established government contractor, ECCO Select specializes in providing people, process, and technology solutions for our clients’ needs. ECCO Select has experience in assisting our commercial and government clients successfully manage projects and programs that transform their business operations through a variety of IT solutions. We’re the talent behind the technology. To find out more about ECCO visit .

Position Overview :

Position Title : Sr. Strategist, CRM

Location Information : Hybrid

Duration : 12-month contract to hire

Compensation : $45-50 / hr

Who we are looking for :

A Senior CRM Strategist to drive data-driven, user-centric strategic planning for a high-profile client in the telecom / technology industry.

The ideal candidate is equal parts detective and artist : innately curious, detailed and data-driven, with the imagination to spot meaningful insights and big picture opportunities and transform them into compelling customer journeys that drive the business.

Reporting to the Group Director of Strategy, this person will spend considerable time partnering with analytics teams on mining insights, digging into 1st and 3rd party research, crafting testing research plans, and developing strategic recommendations – from targeting and segmentation, to messaging and channels – so, experience with user- and campaign-level data is a must.

What you’ll do :

Define | Work directly with clients at the outset of an assignment to define (or redefine) the right opportunity and the right problem to solve.
Uncover | Perform research and analysis to help formulate meaningful insights and extrapolate the simple stories buried in complex data, incl. customer, campaign performance, website, survey, and various other types of data.
Design | Develop strategy deliverables such as research plans, briefs, program strategies, communication journeys, implementation roadmaps, POVs, and quarterly business reviews.
Deliver | Craft and deliver clear, concise, and compelling presentations to clients and internal stakeholders
Collaborate | You’ll work closely with a multi-disciplinary group of Analysts, Designers, Project Managers, Account Teams, and Technologists, serving as the subject matter expert and voice of strategy.

Who you are :

Ambidextrous Design Thinker | You’re an analytical, yet creative problem-solver who knows how to call on both sides of their brain to break down and tackle abstract problems.

Proactive Doer | You’re interested in not just doing the work but also helping define what the work needs to be. You’re not the type to sit around and wait to be told what to do. You’re the type of person who encounters a problem, opportunity or conundrum, and rolls up their sleeves to try and figure it out.

Detail-Oriented | You hold your work to a high standard and see every deliverable as an opportunity to impress the client.

Skilled Storyteller | You’re able to persuasively deliver clear and engaging presentations that simplify complex ideas for any audience.

Relentlessly Curious | An avid thinker and seeker of knowledge, with the keen ability to spot patterns and make connections. For you, an unanswered question is like an itch that must be scratched.

Collaborative and Open-minded | You’re an introspective thinker with a growth mindset who embraces a kaizen philosophy. You’re a team player who values open and honest communication – eager to learn from and with your team.

What you’ll need :

Minimum 5-7 years of experience in an integrated or digital agency or consultancy with a strong CRM / Lifecycle / CX marketing background.

Proven track record creating and presenting research-based Strategy artifacts for multichannel customer experiences, such as integrated communications journeys, customer onboarding strategies, campaign optimization recommendations, segmentation personas, creative briefs, thought leadership POVs, and testing and research plans.

Strong experience working alongside analysts and data scientists, analyzing and synthesizing various types of data into compelling insights, recommendations and test plans.

Experience working in a progressive, creative- and data-driven agency environment that has embraced digitally-led thinking, experience strategy and design principles as part of the core creative process.

A diverse portfolio of work that demonstrates your approach to digital and account strategy and how it was applied to influence the creation of user-centered customer experiences.

Able to fly at multiple altitudes, excelling at high-level experience strategy work and the nitty-gritty of strategic implementation and reporting.

Track record of working in collaborative, agile environments, while navigating the demands to structure and process.

Experience working in telecom or high-tech / online services is a plus.

Our Commitment

We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

Equal Employment Opportunity is The Law

This Organization Participates in E-Verify

Salary : $45 - $50

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