What are the responsibilities and job description for the Branch Manager position at Echelon Supply and Service?
Job Description
Job Description
About Us : Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.
Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!
Job Summary :
The Branch Manager is responsible for delivering high levels of customer satisfaction, by ensuring that we exceed our customer commitments at the branch. This role would manage all aspects of the daily operations of the branch, including but not limited to : receiving, stock put away, picking, production, testing, packaging, shipping, receiving, and general housekeeping. Additionally, they are responsible for reviewing purchase orders, sales orders, and the creation of the daily schedule. This position will also be directly responsible for the financial success of the branch.
Duties and Responsibilities :
- Own, direct and manage all aspects of the branch operations and customer service including, but not limited to, warehouse, operations, shipping / receiving, quality and customer service
- Implement and promote the “Echelon Way” initiative to create a customer centric operational model that focuses on operational success and best in class customer service
- Manage all personnel activities, including hiring, training, and when necessary disciplinary actions
- Responsible for ensuring inventory accuracy
- Responsible for both the inbound and outbound quality of products
- Utilize available data to meet and exceed customer requirements
- Coordinate with the inside and outside sales teams, to achieve monthly, quarterly, and annual sales & financial goals
- Manage “will call” customer service to ensure walk in customers are accommodated timely and with world class customer service
- Use of ERP and CRM system to perform duties
Qualifications :
Skills and Abilities :
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
