What are the responsibilities and job description for the Customer Service Representative position at ECHELON SUPPLY AND SERVICE?
About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.
Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!
We are looking for a Customer Service Representative to join our team and play a key role in assisting customers and providing accurate quotes.
Responsibilities:
- Prepare and deliver accurate quotes in a timely manner
- Assist the outside sales team in helping achieve monthly, quarterly, and annual sales & financial goals established by the Regional Sales Manager
- Developing and maintaining positive relationships with all established house accounts
- Help to service an existing customer base with questions and concerns while continuing to expand current sales orders and requests
- Drive sales of current products by creating and implementing marketing/business strategies while utilizing current market trends
- Fielding inbound sales calls and making scheduled sales calls to determine active, inactive and prospective accounts
- Use of CRM system and quote tracking system
Qualifications:
- 3 years of customer service experience required, and the ability to meet & exceed target goals
- Previous experience in sales and quoting preferred
- BA in Business, or another related field preferred
- Experience working in the industrial or manufacturing industry preferred
- Proficiency with Microsoft Office products
- Highly organized, with the ability to work independently
- Ability to thrive in a fast-paced environment
- Ability to multi-task, and prioritize multiple projects simultaneously
Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
