What are the responsibilities and job description for the Client Relations Manager position at ECHO Promotions Limited?
Job Description
Job Description
We are seeking a dynamic and highly skilled Client Relations Manager to join our team and play a key role in maintaining and building long-term relationships with our valued clients.
As a Client Relations Manager , you will be the primary point of contact for our clients, ensuring they receive outstanding service and support throughout their journey with us. You will work closely with cross-functional teams to deliver tailored solutions that meet client needs, address concerns, and foster a positive and collaborative partnership.
Key Responsibilities :
- Serve as the main point of contact for a portfolio of key clients, building and maintaining strong, long-lasting relationships.
- Understand client needs and goals, providing expert advice, solutions, and recommendations to maximize satisfaction and success.
- Collaborate with internal teams (sales, marketing, product, etc.) to ensure seamless service delivery and alignment with client expectations.
- Monitor client satisfaction and resolve any issues or concerns promptly and effectively.
- Develop and present regular client reports and performance reviews, ensuring clients are informed and confident in the services provided.
- Identify opportunities for account growth and expansion, driving additional business and promoting new offerings.
- Assist in the development of client-facing materials, proposals, and presentations.
- Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.
Qualifications :
Why Join Us?