What are the responsibilities and job description for the Customer Service and Sales Associate position at Echo Strength Depot Inc?
Echo Strength Depot are national wide fitness equipment chain stores. We sell all kind of equipment for home and commercial gym. This position requires in-person work at our Charlotte store or New office at Matthews . Remote workers will not be considered.
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met and their experiences are positive. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment.
Duties
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Assist customers with product information, including product demos and recommendations.
- Handle cash transactions accurately and efficiently while maintaining cash handling procedures.
- Utilize retail math skills to assist with inventory management and sales reporting.
- Maintain a clean and organized workspace while adhering to company policies and procedures.
- Communicate effectively with customers over the phone, demonstrating excellent phone etiquette.
- Collaborate with team members to achieve sales goals and enhance the overall shopping experience.
Qualifications
- Previous experience in customer service or retail sales is preferred.
- Having fitness equipment using skills are preferred
- Strong communication skills with the ability to engage effectively with diverse customers
- Ability to demonstrate products effectively through product demos.
- Proficient in cash handling and basic retail math skills.
- Strong supervisory skills to lead a small team when necessary.
- A positive attitude, reliability, and a commitment to providing excellent service.
Join our team as a Customer Service Representative and play a vital role in creating memorable experiences for our customers!
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Charlotte, NC 28273 (Required)
Ability to Relocate:
- Charlotte, NC 28273: Relocate before starting work (Required)
Work Location: In person
Salary : $17