New* ECHO Suites Job Fair for all positions!

Company Name: Sandpiper Hospitality - ECHO Suites Richmond

Walk-In Interview Date: 12/3/24

Time: 9 am to 4 pm

Address: 7200 Glen Forest Dr Richmond, VA 23116

*Walk through the front door and follow the balloons down the end of the hallway*

About Us:

When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest-growing companies in the extended stay market.

Our Core Values are at the root of our culture and sets us apart from the competition.

We Are All In – TEAM Our all-in spirit fuels our ability to work, benefit from teamwork and camaraderie and to leverage our collective experience, creativity, inclusiveness, and diversity.

We Are Inspired – Service We are inspired everyday to provide unparalleled service and care to all of our customers and stakeholders.

We Do The Right Thing – Integrity We are guided in our decision making and in our culture by ensuring that we always do the right thing; that we thoughtfully conduct our business mindful of the impact we have on our associates, guests, community and owners/investors.

We Grow By Giving – Enrichment We are growth oriented and understand that we will enable growth personally, professionally, and as a company as a direct result of our ability to enrich the lives of others.

We Play To Win – Results We are relentless in our commitment to achieving excellent performance and to achieving our collective goals through creating and inspiring environment; we are truly driven by being the very best at what we do.

Position Overview: Assitant General Manager

The Assistant General Manager (AGM) is responsible for supporting the overall management of the hotel’s operations, ensuring that high standards of service, guest satisfaction, and operational efficiency are consistently maintained. The AGM assists the General Manager in overseeing front office. The role requires leadership, strong organizational skills, and the ability to address operational challenges while maintaining a positive work environment.

Guest Relations:

• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Monitor guest feedback and take appropriate and timely action per company policy
• Take steps to ensure the greatest satisfaction possible within budgetary constraints
• Ensure the security needs of the guests, staff, and property are met
• Ensure all team members know area attractions and services to accommodate guests’ needs
• Able to correct guest issues in a timely matter to meet our guest’s expectations.

Operations:

• The Assistant General Manager with be responsible for working various shifts on the front desk.
• The Assistant General Manager is responsible for insuring all front desk operations, are conducted according to policies and procedures and brand standards.
• AGM’s primary duty must be managing the enterprise, or managing a customarily recognized department or subdivision of the enterprise;
• Responsible for the Protection of Company assets as well as company and guest information
• Upholds and Enforces Sandpiper Property Managements standards as well as ECHO Suites brand standards and policy compliance at the property level
• Shares “Manager on Duty” responsibilities with the General Manager
• Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel
• Actively reviews and monitors Social Media websites to ensure timely and appropriate responses
• Ensures that clean rooms, guest, and Associate satisfaction are top priorities

Position Overview: Guest Service Ambassador / Overnight

Join our team as a Guest Service Ambassador, where you’ll be the heart and soul of our hotel! In this dynamic role, you’ll be the first face our guests see, welcoming them with a smile and ensuring their stay is nothing short of exceptional.

What You’ll Do:

• Be the Warm Welcome: Greet guests with genuine enthusiasm, making them feel at home from the moment they walk through our doors. You’ll handle check-ins and check-outs with ease, setting a positive tone for their stay.
• Deliver Outstanding Service: Respond to inquiries and requests with promptness and a can-do attitude. Whether it’s offering dining recommendations or sharing local secrets, you’ll be the go-to source for all things fun and fabulous!
• Solve Problems Like a Pro: Turn challenges into opportunities! Address guest concerns with grace and professionalism, ensuring that every issue is resolved to their satisfaction.
• Act as a Concierge Extraordinaire: Help guests make the most of their visit by assisting with reservations, transportation, and unique experiences tailored to their interests.
• Collaborate for Success: Work hand-in-hand with your fellow team members in housekeeping, maintenance, and other departments to guarantee a seamless and enjoyable experience for everyone.
• Promote Our Hotel’s Best: Share the excitement of our hotel’s amenities and special events, helping guests discover all we have to offer while delighting in the art of upselling.
• Keep It All Organized: Maintain accurate guest records and special requests, ensuring confidentiality while keeping the flow of information smooth.
• Prioritize Safety: Uphold our hotel’s safety and security protocols, ensuring a secure environment for both guests and staff.
• Support Your Team: Be a mentor and support new team members while stepping up during busy times to maintain our high standards of service.

What We’re Looking For:

• A high school diploma or equivalent; hospitality or related degree is a plus!
• Previous experience in customer service, ideally in a hospitality setting.
• Strong communication skills and a friendly, outgoing personality.
• Proficiency in Microsoft Office Suite and hotel management software.
• A knack for multitasking and thriving in a fast-paced environment.
• Excellent problem-solving abilities and keen attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Position Overview: Housekeeper

We are seeking a dedicated and detail-oriented Hotel Housekeeper to join our team. The ideal candidate will be responsible for maintaining cleanliness in assigned areas according to company & brand standards to ensure a clean environment, ensuring a welcoming and comfortable environment for our guests and fellow staff members.

Key Responsibilities:

• Clean and sanitize guest rooms, including bathrooms, living areas, and kitchenettes.
• Change linens, make beds, and replenish supplies (soap, toilet paper, etc.).
• Dust and polish furniture and fixtures, ensuring high cleanliness standards.
• Vacuum carpets and clean hard floors.
• Maintain the cleanliness of public areas, including lobbies, hallways, and restrooms.
• Report any maintenance issues or safety hazards to management.
• Assist with laundry services as needed.
• Follow health and safety guidelines and hotel policies.
• Provide excellent customer service, addressing guest inquiries and requests.

Qualifications:

• Previous housekeeping experience in a hotel or similar environment preferred, not required.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Good communication skills and a friendly demeanor.
• Physical stamina to perform tasks such as lifting, bending, and standing for extended periods.
• Flexibility to work weekends and holidays as needed.

A Hotel Houseperson is an essential part of the hotel housekeeping team, responsible for ensuring the cleanliness, orderliness, and overall maintenance of the hotel's public areas and guest rooms. The houseperson supports the housekeeping staff by providing assistance with tasks that help maintain a high level of cleanliness and guest satisfaction. Below is a typical job description for a hotel houseperson:

Key Responsibilities:

Cleaning and Maintenance:

• Ensure all public areas (lobby, hallways, restrooms, elevators, etc.) are clean and presentable at all times.
• Assist in cleaning guest rooms, including stripping beds, replenishing amenities, and ensuring proper housekeeping procedures are followed.
• Dust, vacuum, mop, and wipe down surfaces in both guest and non-guest areas.
• Ensure that public restrooms are stocked with necessary supplies, clean, and free of any debris.
• Respond promptly to special cleaning or maintenance requests from guests or staff.

Housekeeping Support:

• Assist housekeeping staff with delivering linens, towels, and other essential supplies to guest rooms and other areas.
• Support room attendants by providing extra cleaning supplies or removing soiled linen and towels.
• Transport housekeeping carts and supplies to guest floors as needed.
• Help organize and store linens, cleaning supplies, and guest amenities in housekeeping storage areas.

Position Overview: Maintenance Technician

The Hotel Maintenance Technician is responsible for the upkeep, repair, and general maintenance of the hotel’s physical infrastructure. This includes guest rooms, public areas, kitchens, pools, and back-of-house spaces. The technician ensures all equipment and systems are operational, performs preventive maintenance, handles urgent repairs, and supports the smooth operation of the hotel.

Key Responsibilities:

Preventive Maintenance:

• Perform regular inspections and routine maintenance on all hotel systems, including HVAC (heating, ventilation, and air conditioning), plumbing, electrical, fire alarm systems, elevators, and more.
• Conduct preventative maintenance according to a set schedule to reduce the likelihood of system failures and ensure all equipment is functioning at optimal levels.
• Keep detailed records of maintenance activities, repairs, and inspections.
• Repairs:
• Respond promptly to maintenance requests and repair guest rooms and public areas, including fixing plumbing issues, electrical malfunctions, broken appliances, faulty lights, and more.
• Handle emergency repairs, such as power outages, water leaks, or heating/cooling issues, with minimal disruption to guests.
• Troubleshoot and repair mechanical systems, appliances, and other hotel equipment.

Guest Room Maintenance:

• Assist in maintaining guest rooms, ensuring that any issues are resolved quickly (e.g., repairing malfunctioning air conditioning units, fixing leaks, addressing lighting or electrical problems).
• Ensure all guest room equipment, including televisions, telephones, and electrical outlets, is in working order.
• Public Area Maintenance:
• Maintain the hotel’s public areas, such as lobbies, corridors, bathrooms, and meeting rooms, ensuring everything is clean, functional, and aesthetically pleasing.
• Ensure that public space lighting, HVAC systems, and furniture are in good repair.
• Safety and Compliance:
• Ensure that all hotel maintenance activities comply with health and safety regulations.
• Conduct routine safety checks, including fire safety systems and emergency exits, and report potential hazards.
• Maintain the hotel’s equipment, grounds, and buildings to meet all safety, environmental, and quality standards.
• Inventory and Equipment:
• Keep track of maintenance supplies and equipment, ensuring there are enough materials for repairs and maintenance work.
• Order supplies as needed and ensure that tools and equipment are properly stored, maintained, and accounted for.
• Special Projects:
• Assist in special hotel projects such as room renovations, upgrades to hotel facilities, or new construction initiatives.
• Collaborate with other departments, such as housekeeping and front desk, to address guest-related issues quickly and efficiently.

Qualifications:

• Education: High school diploma or equivalent required; technical certification or vocational training in a related field (HVAC, electrical, plumbing) is preferred.
• Experience:
• Prior experience in hotel maintenance or a similar role is preferred.
• Experience with HVAC systems, plumbing, electrical repairs, and general building maintenance is highly desirable.
• Skills:
• Strong knowledge of building systems, including electrical, plumbing, HVAC, and mechanical systems.
• Proficiency in using hand tools and power tools safely.
• Ability to troubleshoot and resolve technical issues quickly.
• Good communication skills to interact with guests and staff.
• Basic computer skills (for logging maintenance requests, etc.).

What to Bring:

Please bring the following items to the interview:

• A copy of your resume
• Any relevant certifications or portfolios
• Two forms of ID

How to Prepare:

• Dress code: Business casual
• Research our company and come prepared with questions!

Why Join Us?

• Health, Dental, Vision Insurance
• 401K (eligible after 1 year)
• Employer Paid Life Insurance
• Paid-Time Off
• Paid Holidays
• Employee Discount

Contact Information:

For any questions, please contact Annika at arocchiccioli@sandpiper.us.com.

We look forward to meeting you!

Job Types: Full-time, Part-time

Pay: $13.50 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Rotating weekends

Ability to Relocate:

• Richmond, VA 23226: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16