What are the responsibilities and job description for the Overnight Guest Service Ambassador position at ECHO Suites Richmond?
Come be part of the exciting new chapter at 'ECHO Suites' – we're building a dynamic team for our NEW extended stay hotel!"
When you join Sandpiper Hospitality (SH), you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest growing companies in the extended stay market.
Our Core Values are at the root of our culture and sets us apart from the competition.
- We Are All In – TEAM
- We Are Inspired – Service
- We Do The Right Thing – Integrity
- We Grow By Giving – Enrichment
- We Play To Win – Results
Are you passionate about creating memorable experiences?
Shift: 11 pm - 7 am
A front desk agent works fulfilling customer service and administrative roles in hotels. They welcome and orient new guests and issue room keys. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests.
Job Summary:
- A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.
Essential Job Functions:
- Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
- Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
- Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
- Take steps to ensure the greatest guest satisfaction possible
- Respond to situations as they arise and manage guest conflict
- Inspect studios and public spaces daily according to company and brand standards
- Be able to respond effectively and according to procedure in times of emergency
- Ensure all policies and procedures are accurately followed at all times
- Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
- Respond to guest service calls efficiently and expediently
- Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
- Document work activity using the appropriate log and according to policy and procedure Sales & Revenue:
- Executes the lead management process and completes all sales and marketing objectives as established by supervision
- Review Studio Inventory daily to ensure maximization of studio revenue
- Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
- Follow revenue management guidelines as directed by supervision
Physical Requirements:
- Ability to stand for extended periods and lift up to 25 pounds.
- Capable of performing basic computer and office tasks.
When you join our team, you will be welcomed by some of these great benefits!
- Competitive salary and benefits package.
- Health, Dental, & Vision Insurance
- 401K (eligible after 1 year)
- Employer Paid Life Insurance
- Paid-Time Off
- Paid Holidays
- Opportunities for career advancement within the hotel.
- A supportive and dynamic work environment.
- Employee discounts on hotel services and amenities.
- Rewardian points
- Monthly Employee Recognition
Application Process:
Interested candidates should submit their application through SandpiperHospitality.com under the Careers and Associates Tab --> Hot Jobs.
We look forward to welcoming you to our team!
If you know someone who may be interested, tell them about it. SPREAD THE NEWS!
Sandpiper Hospitality, LLC and all affiliated organizations are Drug Free Workplaces
Job Types: Full-time, Part-time
Pay: $14.00 - $14.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Ability to Relocate:
- Henrico, VA 23233: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15