What are the responsibilities and job description for the Entry Level Customer Service Representative position at ECI Consulting Group?
We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Entry Level Customer Service Representatives use a team approach to achieve truly remarkable service levels for both our clients and external customers.
Entry Level Customer Service Representative Responsibilities:
- Develop and implement customer acquisition programs and manage lead generation
- Work off a list of leads to identify, acquire, and retain high-value, lifetime supporters of client brands during residential sales campaigns
- Manage customer complaints efficiently and ensure a resolution in a timely manner
- Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships throughout the sales process and with the Entry Level Customer Service Representative team
- Provide product and service information to resolve issues and serve customers in person
- Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
- Keep office and conference room areas clean, sanitized, and maintained
- Display a positive composure and enthusiastic tone while assisting customers
- Collaborate with other Entry Level Customer Service Representatives to increase sales metrics
What we look for in an Entry Level Customer Service Representative:
- Someone with experience in Hospitality, Restaurant, or as an Entry Level Customer Service Representative
- Someone eager to derive their own success
- Someone positive and enthusiastic about taking on new avenues
- Someone creative and able to think outside the box
- Someone who assists in making others feel comfortable and building meaningful relationships
- Someone who excels in a team environment as well as independently
Are You?
- Passionate about entrepreneurship and sales
- Unstoppable in the pursuit of achieving your goals
- Driven to continuously learn new techniques
- Relatable to diverse groups of individuals
- Looking for growth opportunities
- Eager to grind and get your hands dirty!
Our Entry Level Customer Service Representative position is more than just a job, it's an opportunity. An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Entry Level Customer Service Representatives is to put in the time in order to reap the reward!
We encourage candidates with experience in hospitality, hotels, and restaurants to apply as customer service, time management, adaptability, and sales skills are essential in this role!
Salary : $40,000 - $52,000
