What are the responsibilities and job description for the Customer Success Representative position at ECI Management?
We have an urgent need for a Customer Success Representative to join our team and play a crucial role in ensuring our customers have exceptional experiences. With years of experience in implementing successful customer success and sales strategies, we are ready to hire, train, and develop someone with the drive to excel and have them become a lasting and vital part of our Customer Success Representative team!
As a Customer Success Representative, you will play a critical role in delivering exceptional customer service while driving sales growth. Your daily responsibilities will include face-to-face customer engagement, addressing customer needs, and promoting telecommunications services to increase brand awareness and market share. This role is ideal for a results-driven individual with excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment.
Responsibilities of a Customer Success Representative:
- Engage in daily face-to-face customer service and sales interactions with customers.
- Meet and exceed assigned sales goals within your territory.
- Build brand awareness by effectively promoting various telecommunication services.
- Identify customer needs and recommend suitable products and services.
- Generate promotional events to enhance brand visibility and drive sales growth.
- Foster and maintain positive relationships with partnered retailers.
Skills & Experience Needed to Succeed as a Customer Success Representative:
- A proactive approach to ensuring customer needs in a timely manner
- Adaptability to excel in a fast-paced sales and customer service environment
- Flexibility to adapt to a changing & competitive environment
- Self-starter mentality
- Competitive mindset to drive success in sales targets and Customer Success Representative team objectives
- Leadership experience in a team or related setting is a plus
Qualifications for a Customer Success Representative:
- High school diploma or equivalent, 1–2 years of experience in a sales or Customer Success Representative role is preferred
- Reliable transportation to the office
- Excellent written and verbal communication skills
- Outgoing personality with a proven ability to work in a team setting & independently
