What are the responsibilities and job description for the Help Desk Coordinator position at Eckerd College?
Job Description
Job Description
Eckerd College is currently hiring for the position of Help Desk Coordinator to join our Information Technology team at our waterfront property along the Boca Ciega Bay in St. Petersburg, Florida, in our relationship-focused community. This position is the first point of contact for ITS and responds to telephone, email, and walk-up requests.
As Help Desk Coordinator, you will resolve many common problems such as resetting a password, updating the phone directory, and setting up 2-factor authentication. You will also manage the loaner fleet of equipment, ensuring items are properly tracked and maintained, as well as assist in monitoring open support requests to ensure tickets are responded to in a timely manner.
The incumbent must possess the ability to communicate effectively with Eckerd community members in both users-technical and non-technical terms. Knowledge of computer operations including the use of email and web browsers, knowledge of Microsoft Office and / or Google Apps products, and the ability to set up email on a mobile device is also necessary to success in the position.
This is a full-time, benefits eligible position.
Benefits Overview
Eckerd College offers a competitive benefits package, including the following :
100 percent tuition remission for employees, spouses, and dependents; access to Tuition Exchange network
HMO and HDHP medical insurance options; employer contribution to HSA for those on the high deductible plan that start date of hire.
PPO dental and vision insurance networks; employer-provided life, short-term disability, and long-term disability plans that start date of hire.
Generous employer contribution to employee’s retirement plan upon eligibility.
Generous paid time off including vacation, sick, and personal leave as well as 16 paid holidays annually.
Key Responsibilities
Greets all visitors to the ITS offices and directs each to the appropriate support contact
Accepts and initially assigns ITS trouble tickets; may address the ticket if it is a common / recurring issue
Monitors outstanding requests to ensure proper follow-up
Oversees front desk equipment check out process
Identifies common problems so ITS personnel can develop related FAQs
Assists with routine maintenance tasks including password resets, phone line modifications, account maintenance, etc.
Qualifications
High School diploma or equivalent; two years of experience in an office setting
How to Apply
All interested candidates must apply online at http : / / eckerd.exacthire.com. Follow the instructions to complete the online application which includes creating an applicant profile, uploading a resume and cover letter, completing an application, and identifying references.
Employment will require a successful background check.
Eckerd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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