Greeter Universal EARN-WIOA

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.   

Make more than a Living, Make a Difference

Our Benefits 

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance

Duties & Responsibilities

• The Greeter Universal for Earn/WIOA programs will confer with customers by telephone or in person to explain CareerLink policies, procedures, and services to customers; maintain up-to-date knowledge of community services and resources available to customers and recommends/refers as appropriate.
• Review customers’ files, records, and other documents to obtain information to respond to requests; communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints following up to ensure satisfactory resolution.
• Review available schedule of services and arrange/confirm appointments for customers; set up and manage paper or electronic filing systems, records information, update paperwork, and maintain documents; enter and maintain information in databases.
• Create and maintain monthly bulletin board containing timely and pertinent information about CareerLink Center.
• Facilitate customer use of UC Courtesy Phone, maintains order, determines whether claimant demand requires request for call back on second phone from the UC Service Center.

Qualifications 

• High school diploma or equivalent required. Experience in customer service preferred. 
• Must have an appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

 *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs:

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers.  Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities.  We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location:

Eckerd Connects | Workforce Development 

3901 Market Street, 2nd Floor 

Philadelphia, PA 19104

Connect with Us Video: https://www.youtube.com/watch?v=H0Qtn-KpLpc&t=2s 

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/workforce-development/

Copy & paste the link into your browser for more program information:  https://eckerd.org/jobs-training/one-stop-centers/

In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.   Auxiliary aids and services are available upon request to individuals with disabilities.  Relay Services Dial 711. Submit Request: https://eckerd.org/about-us/contact-us/     

Know Your Rights:  Workplace Discrimination is Illegal

Copy & paste the link into your browser: https://www.dol.gov/agencies/ofccp/posters. 

Copy & paste the link into your browser:  https://www.dol.gov/agencies/ofccp/self-id-forms

Eckerd Youth Alternatives, Inc. ("Eckerd Connects") is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, disability, or status as a protected veteran. 

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.