Senior Collections Manager

Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 15 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking a Senior Collections Manager for our Pittsburgh, PA office.

Supervisory Responsibilities:

• Participates in the selection process and decision for positions within the department
• Responsible for the training of new department staff
• Manage the daily workflow within the team
• Provides constructive and timely performance evaluations
• Manage and approve timecards and time off as necessary
• Provide first level discipline and conflict resolution
• Support professional development and continued educational opportunities
• Enforce firm policies and procedures
• Foster an inclusive environment

Primary Responsibilities:

• Manage the Collections Team, establish team goals, monitor performance, and provide regular feedback and coaching
• Serve as a liaison between collections and attorneys, clients, billing and other internal departments
• Manage and evolve internal collections processes and techniques, statements of account and follow-up within established parameters
• Ensure firm and client collections deadlines and policies are met and upheld
• Collaborate with attorneys to implement collection strategy, report on and monitor delinquent accounts
• Provide guidance and resolution for escalated collections inconsistencies or errors
• Regularly review aging AR to identify trends, risks and opportunities; recommend bad debt write-offs for accounts deemed to be uncollectable
• Work with Chief Financial Officer to develop targeted programs to expedite collections during designated months and at year-end (November/December).
• Prepare forecasting and other regular reports as related to collections to Chief Financial Officer, Chief Operating Officer, and Chief Executive Officer, as requested.
• Assist in the configuration, testing and implementation of collections systems and related workflows.
• Performs other related duties as assigned.

Skills/Abilities

• Strong supervisory and leadership skills
• Excellent communication skills
• Excellent interpersonal and customer service skills
• Excellent analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Excellent customer service skills
• Ability to prioritize tasks and to delegate them when appropriate
• Display sound judgement
• Ability to function well in a high-paced environment
• Aptitude for learning new applications, systems and processes
• Build and maintain relationships
• Proficient with Microsoft Office365
• Proficient with Microsoft Teams preferred
• Proficient in Elite/3E and ARCS preferred

Education and Experience:

• Bachelor’s degree in Accounting or Finance or relevant work experience required
• Minimum ten years of collections experience preferably in a law firm
• Minimum five years of supervisory experience
• Certified Credit Executive (CCE), Credit/Collection, and Financial Management certificates, preferred.

Physical Requirements:

• Prolonged periods of sitting and working on a computer

Travel expectation:

• None

Eckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status.

Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained.