Business Systems Analyst

Work for a logistics global leader. ECLARO is looking for a Business Systems Analyst for our client in Mahwah, NJ.

ECLARO’s client is the world’s largest package delivery enterprise, providing expert transportation and logistics assistance to more than 220 countries worldwide. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• The Business Analyst is responsible for identifying business needs and determining technology solutions to address them.
• They act as a liaison between stakeholders (including internal / external customers, IT teams, and management) to gather and analyze requirements, document processes, and ensure that solutions meet business goals.
• The Business Analyst will help define project scope, priorities, and deliverables, while also managing risk and ensuring that the final product aligns with user expectations and organizational objectives.
• They will also participate in testing, training, and implementing systems or processes.

Required Skills:

• Requirements Gathering: Ability to effectively gather, analyze, and document business requirements from stakeholders.
• Process Mapping: Skilled in documenting and analyzing business processes using tools like BPMN or flowcharts.
• Stakeholder Management: Strong ability to communicate and collaborate with different levels of stakeholders.
• Problem-Solving: Proficient in identifying business challenges and recommending solutions.
• Data Analysis: Ability to interpret data, identify trends, and use data-driven insights to make informed decisions.
• Communication Skills: Excellent verbal and written communication skills for clear documentation and presenting findings.
• Business Acumen: Understanding of business operations, strategy, and the industry to align solutions with company goals.
• Requirements Documentation: Proficiency in creating functional specifications, user stories, and other project documentation.
• Change Management: Ability to support and guide teams through organizational changes associated with new systems or processes.
• Testing & Validation: Experience in validating and testing solutions to ensure they meet business requirements.

Preferred Experience:

• Project Management: Familiarity with project management methodologies (e.g., Agile, Waterfall).
• Technology Understanding: Knowledge of IT systems, databases, and software tools relevant to the organization.
• Agile / Scrum Methodology: Experience working in Agile environments and with Scrum teams.
• Stakeholder Negotiation: Ability to balance competing demands and negotiate compromises between business needs and technical feasibility.
• Risk Management: Ability to identify, assess, and mitigate potential risks in business processes or systems.
• Soft Skills: Strong interpersonal, collaboration, and active listening skills.
• Testing Knowledge: Experience with UAT (User Acceptance Testing) or other testing methodologies.
• Industry-Specific Knowledge: Familiarity with the transportation & logistics industry to understand sector-specific challenges.
• SQL / Database Querying: Ability to write basic SQL queries for data extraction and analysis.

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Ivy Española
ivy.espanola@eclaro.com
201-942-3003
Ivy Española | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.