Client Implementation Manager

Our client, a rapidly growing FinTech firm is looking for a Client Implementation Specialist to join their services team.

In this role you will use your product, business & technical knowledge to successfully implement software products in Client's environments. This is a high visibility role within the company which involves planning and coordination with our clients and various internal stakeholders including Product Specialists, Product Technical Leads, and QA Leads.

Demand for our industry-leading solutions is rapidly growing throughout the capital markets and, as a result, this role is critical to our overall strategy and success.

In addition to the below, a Bachelor of Science in Business, Computer Science, Economics, Data Analytics or related field and 5-10 years of relevant experience is required. To thrive in this role, candidates should have a keen interest in the financial markets.

• Strong communication and organizational skills.
• Ability to communicate effectively with all stakeholders; i.e. technical developers, business leaders and users
• Detail oriented, demonstrating thoroughness and strong ownership of work
• Project management experience
• Experience with Bug tracking and documentation systems such as JIRA and Confluence
• Ability to write SQL queries to perform data analysis
• Strong data analytical skills, SQL experience is a plus
• Experience in capital markets and/or financial services
• Experience with Central Counterparty "CCP” or Futures Commissions Merchant "FCM” or bilateral margining is a plus
• Some technical experience is preferred, but not required
• Quick learner with a demonstrated strong aptitude for learning new business functionality and understanding how and why the business requires them
• Able to prioritize in a fast moving, high pressure, constantly changing environment; Good sense of urgency – problem management and escalation

Responsibilities

The Client Implementation Specialist will be responsible for the overall project management for the specific engagement in which they are assigned. You will work with our clients & internal teams to implement our software to support client's business initiatives.

• Coordinate all project activities for specific client implementation as assigned
• Be a liaison between the Client integration team and leads
• Partner with Client's Integration team to install our product in Client's environments and work on successfully productionizing the software
• Work as an SME and find creative solutions to Integration challenges across multiple environments and clients
• Assist in configuration and customization of the Product wherever applicable
• Assist in documenting and maintaining the Run Books, Process flows and Release notes
• Understand the technology and integration landscape of client systems and our internal systems and be able to evaluate and recommend improvements
• Serve as a client advocate to troubleshoot issues that may arise during the integration and perform timely escalations and follow ups for resolution
• Understand and communicate various Product features and associated technical processes
• Work closely with QA team members to prepare use case data for validating new functionality

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.