What are the responsibilities and job description for the Engineering Supervisor-Network Communications Manager position at Eclaro?
Job Details
Our client is seeking an experienced an Engineering Supervisor-Network Communications Manager with a strong background in Data & Voice technologies to lead and manage a team of skilled engineers. This leadership role requires a balance of technical understanding and people management, ensuring operational efficiency, performance monitoring, and continuous improvement in a fast-paced environment.
Key Responsibilities:
- Supervise and mentor a team of engineers responsible for supporting and managing Cisco, Aruba, F5, and voice/data infrastructure.
- Allocate resources effectively across projects, support, and operational initiatives, ensuring timely delivery and adherence to quality standards.
- Analyze real-time performance metrics and operational data, extracting actionable insights and reporting them to senior management.
- Provide strategic direction and guidance to improve system performance, reliability, and cost-effectiveness.
- Serve as a technical advisor, understanding infrastructure concepts even though hands-on execution is not required.
- Collaborate with cross-functional teams and vendors to align engineering efforts with business objectives.
- Establish and enforce engineering best practices, change management procedures, and SLAs.
- Facilitate team meetings, provide performance feedback, and drive employee development and engagement.
- Lead incident response and root cause analysis for high-priority outages or service interruptions.
- Ensure compliance with industry and organizational standards related to security, operations, and infrastructure.
Required Qualifications:
- 10 years of experience in IT infrastructure with a focus on Data & Voice technologies.
- 5 years of experience leading cross-functional engineering or technical teams.
- Strong understanding of Cisco, Aruba, F5, and enterprise networking technologies.
- Proven experience in resource allocation, team leadership, and performance management.
- Demonstrated ability to read, interpret, and act on operational data and metrics.
- Familiarity with ITIL practices, change management, and service delivery models.
- Excellent communication and collaboration skills with both technical and executive stakeholders.
Preferred Qualifications:
- Experience in government or large enterprise environments.
- Prior involvement in collaboration services, network operations, or security operations.
- ITIL v3 Foundation, CompTIA Network , or Security certifications.
Work Environment:
This position is primarily managerial and strategic in nature. The selected candidate must be comfortable leading teams, evaluating technical data, and making informed decisions without directly performing hands-on engineering work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
