What are the responsibilities and job description for the Helpdesk Technician position at ECLARO?
Job Number: 25-03889
Use your skills where innovative technology solutions begin. ECLARO is looking for a Helpdesk Technician for our client in New York, NY.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
Homer Ballega
homer.ballega@eclaro.com
201-375-9070
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Use your skills where innovative technology solutions begin. ECLARO is looking for a Helpdesk Technician for our client in New York, NY.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Seeking a Helpdesk Technician to provide first-line technical support to employees, ensuring timely resolution of IT issues.
- The ideal consultant will troubleshoot hardware, software, and network problems while delivering excellent customer service.
- Serve as the first point of contact for IT support via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues for end users.
- Install, configure, and maintain PCs, laptops, printers, mobile devices, and peripherals.
- Assist users with password resets, account setup, and access management.
- Document issues, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Provide guidance on IT policies and best practices.
- Support remote and on-site users with technical assistance.
- Maintain IT asset inventory and assist with hardware / software upgrades.
- Assist in deploying software updates and security patches.
- 1-3 years of experience in an IT Support or Helpdesk Role.
- Intune and SCCM skill sets / experience.
- Strong troubleshooting skills in Windows, macOS, and basic networking.
- Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
- Basic understanding of TCP / IP, VPNs, and Wi-Fi troubleshooting.
- Experience with ticketing systems (ServiceNow, Zendesk, or similar).
- Excellent customer service and communication skills.
- Ability to prioritize and manage multiple tasks efficiently.
- Strong problem-solving skills and attention to detail.
- Experience with ITIL frameworks or helpdesk best practices.
- Knowledge of Linux and cloud-based platforms (Azure, AWS).
- Certifications such as CompTIA A , ITIL, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with a performing arts or not-for-profit organization.
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Homer Ballega
homer.ballega@eclaro.com
201-375-9070
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
