What are the responsibilities and job description for the NOC Network Support position at ECLARO?
Job Number: 25-03933
Use your skills where innovative technology solutions begin. ECLARO is looking for a NOC Network Support II for our client in Cary, NC.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
Homer Ballega
homer.ballega@eclaro.com
2013759070
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Use your skills where innovative technology solutions begin. ECLARO is looking for a NOC Network Support II for our client in Cary, NC.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- Customer satisfaction drives our business and have a key role in ensuring that our customers remain happy by providing exceptional service and prompt responses to their needs.
- Responsible for supporting the 24x7 NOC Operations function for our managed network services customers and ensuring VBM GNSC NOC customers collaborate with our internal resources as appropriate.
- Part of an incredible team, having a positive impact on our business here, where better matters.
- Responding to customer inquiries and conducting network surveillance.
- Initiating and resolving incident management tickets.
- Examining physical layer and logical problems using standard isolation methodologies.
- Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.
- Analyzing network surveillance data and addressing any issues that were identified through the analytics.
- Very strong technical skills and an ability to dig into the details to identify opportunities and solutions to root cause issues.
- Organization, reliability and time management skills and troubleshoot highly technical issues and effectively explain complex details to non-technical customers.
- Utilizing a variety of tools at your disposal to solve problems and are resourceful in finding the most client-focused solutions.
- Associates degree or two or more years of relevant work experience.
- Experience working in a NOC environment with Cisco or Juniper routers and LAN switches.
- IPVPN, IP, MPLS, OSPF, EIGRP, BGP and IPsec networking protocol experience.
- Circuit/testing experience - mainly T1 and Ethernet if possible.
- Cisco SD-WAN.
- CCNA or higher-level certification.
- Implementing Cisco SD-WAN Solutions (300-415) certification.
- Network management and performance analysis tool experience.
- Knowledge of DNS, NTP, Firewalls and ACLs.
- ITIL experience.
- Worked in an ISO operating environment.
- Worked in environments operating under service level agreements.
- Managed customer service requests.
- Familiarity with IPv6.
- Ethernet WAN.
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Homer Ballega
homer.ballega@eclaro.com
2013759070
Homer Ballega | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
