What are the responsibilities and job description for the Client Engagement Manager position at eClerx?
Job Description
Client Engagement Manager
______________________________________________________________________
Location: Round rock, TX/Austin, TX- United States
Type: Full-time
Department: Digital
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Summary
We are seeking a dynamic and driven Client Engagement Manager with expertise in marketing and technology to join our team. This role requires a strategic thinker who thrives in client-facing environments, excels in building strong relationships, and is skilled in growing a portfolio of work. You will oversee a portfolio of projects for a Fortune 50 high-tech manufacturer, managing client relationships, identifying growth opportunities, and driving successful outcomes. This role demands strong consultative skills, leadership experience, and the ability to pitch new initiatives confidently. Our overall success is based on close, on-site partnerships with our clients.
Responsibilities
About EClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Client Engagement Manager
______________________________________________________________________
Location: Round rock, TX/Austin, TX- United States
Type: Full-time
Department: Digital
_______________________________________________________________________
Summary
We are seeking a dynamic and driven Client Engagement Manager with expertise in marketing and technology to join our team. This role requires a strategic thinker who thrives in client-facing environments, excels in building strong relationships, and is skilled in growing a portfolio of work. You will oversee a portfolio of projects for a Fortune 50 high-tech manufacturer, managing client relationships, identifying growth opportunities, and driving successful outcomes. This role demands strong consultative skills, leadership experience, and the ability to pitch new initiatives confidently. Our overall success is based on close, on-site partnerships with our clients.
Responsibilities
- Act as the primary point of contact for client engagements within the client CMO organization and related teams, supporting digital operations, marketing, CRM, campaign management, creative production, and analytics.
- Build consultative relationships with key stakeholders and senior executives across your engagement portfolio.
- Drive portfolio growth by developing new business opportunities, identifying client needs, and aligning services with business objectives.
- Develop and present strategic solutions that address client pain points, leveraging marketing technology and digital expertise.
- Lead and manage projects and services from initiation to closure, collaborating with cross-functional, multinational, and distributed teams to ensure timely delivery and client satisfaction
- Client & Business Development Skills
- Proven experience in client management, account development, and consultative selling in a marketing or digital services environment.
- Strong track record of meeting or exceeding revenue targets through account growth and business development.
- Exceptional presentation skills with the ability to pitch ideas and influence stakeholders effectively.
- Marketing & Technical Skills
- Deep understanding of marketing, technology, digital marketing operations, and analytics.
- Experience managing complex marketing projects for Fortune 500 clients.
- Leadership & Problem-Solving Skills
- Strong leadership ability to work across cross-functional teams and drive project success.
- Excellent problem-solving skills with a proactive, solution-focused mindset.
- Demonstrate an innovation and continuous improvement mindset in a constantly changing technology landscape.
- Education & Experience
- Bachelor’s degree required.
- 7-10 years of experience in client services or consulting.
- Willingness to travel (~10% possible)
About EClerx
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Salary : $140,000 - $170,000
