What are the responsibilities and job description for the IT Helpdesk Technicians position at eClerx?
We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems.
Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303.
Position Summary:
IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.
Primary Responsibilities
- Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Contribute to improving customer support by actively responding to queries and handling complaints
- Own and execute IT asset movement
- Ability to install and troubleshoot All in One and Laser Printers
Knowledge, Skills, & Experience Requirements
- Proven work experience as a Helpdesk/Desktop Technician.
- Solid technical background with an ability to give instructions to a non-technical audience.
- Customer service oriented with a problem solving attitude.
- Teamwork skills.
“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”
Salary : $14 - $16
