What are the responsibilities and job description for the Customer Solutions Representative position at ECM Transport LLC?
Job Requirements:
We are seeking a skilled Customer Solutions Representative to manage customer relationships, process freight requests, and ensure timely shipment delivery.
Key Job Responsibilities:
- Process customer freight requests via telephone and EDI systems, resolving any issues promptly.
- Coordinate freight bookings, taking into account commitments and available capacity.
- Maintain on-time service levels, communicating regularly with customers to ensure delivery expectations are met.
- Track and monitor shipments to prevent delays and ensure seamless delivery.
- Manage trailer pools at customer locations and confirm accessory charges to optimize costs.
Skills and Qualifications:
- Proficient in PC operation, including internet and Microsoft Office skills.
- Excellent communication and decision-making skills to handle customer inquiries efficiently.
- 2-3 years of customer service and transportation experience preferred.
Work Environment:
- Equal employment opportunities regardless of age, disability, or other protected status.
