What are the responsibilities and job description for the ECM Customer Service Agent position at ECM Transport?
The main purpose of this position is to manage, solicit, assist and maintain freight from our established customer base. This includes requests for freight and all customer service functions needed to ensure customer satisfaction, high production levels, on-time delivery, and minimal deadhead.
Essential Duties :
- Receive and manage customer freight requests via telephone, e-mail, and E.D.I.
- Manage freight bookings for the network with awareness of commitments and capacity.
- Manage customer On-time service levels in order to meet customer needs.
- Track and trace shipments to ensure on-time service.
- Manage trailer pools at customer locations.
- Confirm that all accessorial charges are approved by customer for payment and billed back accordingly
Minimum Requirements
ECM provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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