What are the responsibilities and job description for the FT Student Loan Counselor Hybrid position at ECMC Group?
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping / bringing the loan current.
Essential Duties and Responsibilities
- Makes outbound calls to students and references to counsel them on options to manage student loans and to keep / bring loans to a current status through payment, forbearance or deferment
- Communicates by telephone and / or in writing / email to borrowers to inform them of their responsibilities and the consequences of default
- Receives predictive telephone dialer system transfers and handles them within required measures
- Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment / deferment options available to borrowers
- Updates loan status on Loan Tracker
- Conducts internet / social media searches to locate new contact information for student loan borrowers
- Participates in work group activities to solve problems or improve processes
- Performs other related duties as assigned
Required Qualifications
Preferred Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hourly rate for this position is $18.00 per hour. Bilingual rate is $20.00 per hour.
The ECMC Group observes a hybrid work model, working in-office on Mondays and Tuesdays and working from home Wednesdays, Thursdays, and Fridays. This position will be located in Minneapolis, MN.
ECMC Group also provides a comprehensive benefits package :
Salary : $4,800 - $10,500
