Call Center Agent

About Us : Eco Block, located in Crown Point, Indiana, is a leader in the agglomeration industry, dedicated to providing innovative solutions for briquetting, block technology, and industrial extrusionJob Brief : Eco Block MFG is currently searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.Responsibilities :

• Answer incoming calls and respond to customer's emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assignedRequirements :
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.
• High school diploma or equivalent.Bonus Points :
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance