What are the responsibilities and job description for the Customer Support Representative position at Eco Clean Northwest, LLC?
Company: Eco Clean Northwest
About Eco Clean Northwest:
We are a fast-growing exterior cleaning company based out of Tacoma, WA. Our mission is simple: deliver the highest quality service while giving customers peace of mind that they’re in great hands. We are known for professionalism, courtesy, and going above and beyond. We’re looking for a Customer Service Representative who shares these values and can be a friendly, reliable voice for our customers.
Position Overview:
As a Customer Service Representative, you will be primarily responsible for answering customer phone calls, updating customer information in our system, conducting local site visits, and providing sales support. This is an important role that helps ensure every customer has a smooth and positive experience with Eco Clean Northwest.
Key Responsibilities:
- Answer inbound calls professionally and promptly
- Provide customers with service information, scheduling assistance, and general support
- Update customer profiles with accurate notes and information after calls
- Conduct local site visits to assist with estimates, check-ins, or customer needs (minimal travel, local only). Company vehicle provided
- Offer sales support by answering questions and helping customers select services that fit their needs (no pressure sales)
- Communicate effectively with the team to ensure smooth scheduling and customer service follow-up
- Represent Eco Clean Northwest with a professional, friendly attitude at all times
Requirements:
- Strong communication skills — clear, friendly, and patient
- Basic computer skills (typing, updating customer records)
- Organized and detail-oriented
- Positive attitude and team-oriented mindset
- Clean driving record
- Ability to problem-solve and think on your feet when helping customers
Preferred (Not Required):
- Experience in home services or exterior cleaning industries
- Familiarity with CRM systems or Google Workspace (Docs, Sheets)
- Call handling Experience
- Sales and Customer Service
Compensation & Benefits:
- Competitive hourly pay $20-$25/hr Depending on experience Commission for sales made!
- Paid training
- Paid Holidays
- Opportunities for advancement as we grow
- Supportive team environment
Schedule:
- Monday to Friday
- Typical hours: 8:00 AM – 4:00 PM
- Occasional flexibility based on customer needs (rare)
Why Join Eco Clean Northwest?
We are a company that values our employees just as much as our customers. We foster a positive work environment, prioritize professional growth, and are committed to maintaining a culture of excellence, respect, and teamwork.
Job Type: Full-time
Pay: From $20.40 per hour
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $20 - $25