Cheif Operating Officer

WHO WE ARE

Eco Home Solutions, Inc. is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team.We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc. is the place for you!

WHAT WE'RE LOOKING FOR

We are always seeking candidates to join our team with the following qualities:

• Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.

• Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.
• Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.
• Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.

• Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!

QUICK ROLE SUMMARY

• Process Implementation and Optimization

• Job Profitability, Efficiency, and Craftsmanship
• “The EcoWay” (Customer Service)
• Inventory, Fleet, and Facility Maintenance
• Who reports to you?
  • Install Managers
  • Office Managers (Transition)
  • Branch Managers
  • Parts Administrators
• How am I measured?
  • Project Completion
  • Job Efficiency %
  • Callbacks %

  • Customer Satisfaction Score

FUNCTIONAL ROLE

As the Chief Operating Officer (COO) you will be responsible for overseeing all aspects of the company's operations, ensuring efficient day-to-day functions, strategic planning, and overall performance, with a deep understanding of HVAC systems, industry best practices, and a focus on maximizing profitability while maintaining quality standards and customer satisfaction; you will work closely with the Integrator to implement operational strategies and drive company growth across the installation division.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Operational Leadership:

  • Manage all operational aspects of the HVAC business, including project management, installation, and customer support.
  • Oversee the development and implementation of operational strategies aligned with the company's vision and goals.
  • Monitor and evaluate performance metrics to identify areas for improvement and implement necessary changes.
  • Ensure compliance with industry regulations, safety standards, and quality control procedures.
• Team Management:
  • Lead and develop a high-performing team across all departments, including sales representatives, technicians, project managers, and customer service personnel.
  • Foster a culture of collaboration, accountability, and continuous improvement.
  • Train qualified staff to meet operational needs.
• Business Development:
  • Develop, Implement, and Optimize operating procedures and installation standards.
  • Collaborate with sales teams to build strong customer relationships.
• Customer Focus:
  • Ensure exceptional customer service throughout the entire customer lifecycle.
  • Address customer concerns promptly and effectively to maintain high satisfaction levels.
  • Implement customer feedback mechanisms to continuously improve service quality.

QUALIFICATIONS

• Technical Expertise: (Ideal but not required)
  Deep understanding of HVAC systems, including design, installation, maintenance, and troubleshooting.

• Leadership Abilities:
  Proven track record of leading and motivating teams to achieve operational goals.
• Strategic Thinking:
  Ability to develop and execute comprehensive operational strategies aligned with business objectives.
• Financial Acumen:
  Strong understanding of financial analysis and budgeting principles.

• Communication Skills:
  Excellent written and verbal communication to effectively interact with customers, employees, and stakeholders.

EDUCATION AND/OR EXPERIENCE

• Experience in the HVAC industry, preferably with a background in field operations, sales, or project management.

• Proven leadership experience in managing large teams within a “trade(s)” company.
• Demonstrated ability to drive operational efficiency and cost optimization.
• Valid Driver's License.
• Good driving record (No DWI's within the past 5 years).
• Clean criminal background (No felonies within the past 7 years).
• Strong troubleshooting skills.
• Exceptional communication skills.
• Ability to work in a high-paced environment.

• Bachelor's degree in business administration, engineering, or a related field is preferred but not required.

WHAT WE OFFER

• Great Work Environment!

• Competitive Wages
• Weekly Pay
• Medical, Dental, and Vision Plans
• 401k - With Company Match
• Paid Vacation Days as well as unpaid Personal and Sick Days
• Company training

• Company Vehicle