Field Supervisor

Job Description

Job Description

WHO WE AREEco Home Solutions, Inc., DBA [Crossville Heating and Cooling, Inc.] is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team.We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc. is the place for you!

WHAT WE'RE LOOKING FORWe are always seeking candidates to join our team with the following qualities :

• Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.

Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.

Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.

Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.

Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!

WHAT WE OFFER

Great Work Environment!

Competitive Wages

Weekly Pay

Medical, Dental, and Vision Plans

401k - With Company Match

Paid Vacation Days as well as unpaid Personal and Sick Days

Company training and EPA exam preparation

FUNCTIONAL ROLEAs a Field Supervisor you are responsible for overseeing the daily operations at a job site, ensuring that work is completed on time, to quality standards, and in compliance with regulations ESSENTIAL DUTIES & RESPONSIBILITIES

Manage, coach and mentor direct reports to ensure staff is performing effectively and at their highest potential to achieve program and company organizational goals. This includes interviewing, planning, assigning, completing performance evaluations, coaching, and directing work.

Provide mentorship and ongoing trainings for technicians, including team meetings as scheduled by program and address issues and / or concerns.

Establish and implement operational, production and energy saving goals for the team. Make recommendations to improve work performance.

Responsible for the management of inventory materials as required by location, ensuring staff are properly equipped to complete work in a timely manner. Responsible for the maintenance and storage of company equipment, vehicles and materials as required by location.

Perform site-visits, audits and inspections as needed and ensure all work is performed in accordance with company and program guidelines.

Responsible for dispute resolution of customer concerns both on-site and remotely while maintaining same or next day business turnaround.

Act on-site to bring substandard measures up to program standards when possible. Implement program measures when needed.

Supervise the maintenance of accurate records, photos and proper documentation of all field operation activities including recording and reporting metrics department wide as needed. Monitor and respond to inspection results in the program database as required by location.

Maintain relationships with utility representatives and third-party inspectors for field inspections. When necessary, accompany third-party inspectors on on-site visits and mentoring sessions.

Stay current with industry trends and standards.

Disseminate and implement program changes as they occur.

Reinforce customer energy education on-site and ensure customer satisfaction.

Produce daily, weekly, and monthly reports as requested.

Conduct research and analysis of field staff data for use in metric compilation as requested by management.

Support safety programs and regulations implemented company wide.

Support and implement technical advancements in the field as they become available.

Manage supplied inventory materials and company issued equipment.

Ensure that work is conducted in compliance with OSHA and company safety procedures.

Perform any other duty that may be directed by management.

QUALIFICATIONS

Mechanical aptitude

FPA Type II Certified

Good customer relations and interpersonal skills

Excellent organizational and time management skills

A “self-starter” attitude and be able to accomplish tasks in a timely manner

Great oral and written communication skills

Ability to stay on task with minimal to no supervision

Responsible for the daily preparation of the parts and tools for each day’s activities

Valid Driver License

Ability to Pass a drug screen and / or background check

Ability to write and read English language

Strong ability to operate under all weather conditions

Ability to climb, stoop, balance, crouch, crawl, and / or kneel continually

EDUCATION AND / OR EXPERIENCE

A minimum of two (2) years' HVAC Service experience and a minimum of one (1) year management experience.